What are the responsibilities and job description for the Controls Service Engineer position at Ajax Tocco Magnathermic Inc?
Controls Service Engineer
Warren, Ohio
Company Overview:
Ajax Tocco Magnethermic (ATM), a subsidiary of ParkOhio, traces its roots back to the 1800s and has a rich history of excellence in induction heating and melting solutions. The present company was formed in 1959 when the Magnethermic Corporation acquired the assets of Ajax Electrothermic Corp. combining their expertise and capabilities.
Position Summary:
The Controls Service Engineer is responsible for upgrades, maintains, and retrofit automated systems (robotics, PLC’s, AC/DC Drives, Servo systems, machinery and interconnected devices) at customer sites, requiring strong electrical/mechanical/software skills, frequent travel, and direct client interaction to ensure peak performance, minimize downtime, and provide training, often involving troubleshooting, preventative maintenance, system upgrades, and documenting all service activities.
Job Duties:
- Installation & Commissioning: Set up, configure, test, and commission new automated equipment at client locations.
- Maintenance & Repair: Perform scheduled preventative maintenance and emergency repairs on mechanical, electrical, and software components.
- Troubleshooting: Diagnose complex issues in automated systems, including robotics, control systems, and peripherals, offering on-site and remote support.
- Customer Support & Training: Train customers on system operation, provide technical guidance, and build strong relationships to ensure satisfaction.
- Documentation: Maintain detailed records of service calls, repairs, maintenance, and parts used.
- System Optimization: Recommend upgrades, improvements, and updates to enhance system reliability and efficiency.
- Business Development: Identify opportunities for service sales, upgrades, and new solutions to support business growth.
- Experience with an oscilloscope, PLC, and basic hand tools to perform job activities including troubleshooting desired.
What you need to be successful:
- Associates degree in Electronics Engineering, Electronics Technology, or applicable military experience.
- Proficiency in electrical, mechanical, robotic, HMI, AC/DC VFD, Servo systems and PLC/software troubleshooting.
- Valid driver’s licence and willingness to travel extensively
- Valid U.S. Passport or the ability to obtain one.
Preferred Qualifications:
- Experience in induction heating and melting equipment an asset.
- Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams) and CRM systems.
*Other duties as assigned. *