Bilingual Mobile Homes Park Property Manager

The ideal MHP Property Manager is an expert at multi-tasking and facilitating a positive experience for the residents, associates, and ensuring that the owner’s interested are managed according to Dwoskin’s policies and procedures. The MHP Property Manager is expected to maintain each property’s curb appeal, condition of the mobile home lots, common areas and services. While maintaining exceptional customer service to residents.

Mobile Homes Property Manager Responsibilities and Objectives

• Ensure that all staff job responsibilities are completed professionally and in compliance with Dwoskin policy and all Federal and State Laws
• Responsible for recruiting, interviewing, and hiring administrative, leasing and maintenance personnel. Including timely preparation and delivery of performance (corrective feedback) and annual reviews.
• Prepare monthly work schedules for administrative, leasing and maintenance associates with consideration of vacation/leave requests, meetings, and reporting deadlines.
• Ensure attendance at quarterly safety meetings and adherence to policy.
• Conduct daily meetings with Maintenance Supervisor.
• Conduct weekly/monthly team meetings.
• Inspect property on a daily basis to ensure all aspects of property and curb appeal meet Dwoskin standards.
• Manage resident relations/retention by assisting residents with their concerns in a timely manner, implement Dwoskin initiated programs, coordinate community resident retention events and communicate community and maintenance events.
• Prepare and/or approve all daily, weekly, and monthly reports to be submitted in a timely manner to the appropriate personnel in the main office (examples include but are not limited to dailies, market survey, weekly activity reports, renewal statistic reports, time sheet and commission reports, variance reports, service request reports).
• Assist with providing information to prepare the annual budget and provide recommendations to maximize property performance for upcoming and future years.
• Manage revenue and expenses per approved budgets.
• Prepare, submit for approval, and complete all purchase orders.
• Manage, document, and communicate any potential liability situations regarding resident/personnel problems, asset hazards and community/neighborhood occurrences.
• Report all injuries/incidents to risk management and VP of Residential Property Management.
• Manage property key control according to Dwoskin policy.
• Monitor security cameras daily.
• Represent company dispute Court Cases and Trial and Eviction
• Resolve tenant complaints, enforcing rules of occupancy, doing weekly in-home and outside inspection.
• Interact directly with prospective and current residents to achieve the highest possible occupancy.
• Recommended capital improvements and other necessary repairs contacting vendors.
• Comply with Fairfax County and Prince William Nonconforming Use recertification.
• Review and present requests from residents to add accessory structures to VP of Residential Property Management. If structures are approved, ensure that residents get proper permits for accessory structures and keep them on file.
• Monitor sex offender registry monthly.
• Be able to perform Assistant Manager and Maintenance Technician’s administrative duties if needed.
• In the event the MPH PM is aware of a mobile home for sale in the community, they must provide the VP of Residential Property Management with the information. Or if the MPH PM owns a mobile home and would like to sell it, they must offer the Owner the opportunity to purchase before advertising to the public. Any other actions will be deemed a conflict of interest.
• Sensitivity to confidential matters is required.
• Required to complete and successfully pass the AJ Dwoskin Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.
• Perform other related duties as required.

Income/Accounting

Conduct or manage the following functions as required:

• Communicate monies due or prepaid through proper written notification to residents.
• Prepare late notices, prepaid notices, NSF notices, 5-day notices and subsequent suit lists.
• Monitor external utility collections and resident notification for those over 30 days delinquent.
• Notify residents of lease violations through Dwoskin letters or by 21/30-day notices.
• Prepare monthly Rent Increase Worksheets and submit them to main office for approval.
• Audit resident files at move in.
• Manage resident move out process including posting the activity in the computer, acknowledgement letters and final dispositions.

Maintenance Responsibilities

Supervise and /or conduct the following functions maintenance duties as required:

• Distribute service tickets to staff and ensure these are completed in a timely manner and according to policy.
• Ensure the timely completion of service tickets in the tracking software.
• Oversee coordination of vendors/staff to complete quality turnaround and inspection of final product to ensure quality.
• Coordinate with vendors to ensure contracted work is scheduled and complete
• Prepare scopes and obtain bids for non-recurring projects.
• Manage and purchase maintenance supplies/inventory according to Dwoskin policy and within budget constraints.
• Maintenance of capital, mold, and preventative maintenance logs.
• Conduct move- in/move-out inspections and assess any charges, if applicable.
• Coordinate semi-annual community preventative maintenance.

Qualifications:

• High school diploma is required. Bachelor’s degree is preferred.
• Five years of experience in property management is required.
• Two years of direct management experience is required.
• Knowledge of resident rental lifecycle activities is required.
• Knowledge of Microsoft Office (Teams, Outlook, Excel, Word, Publisher, Prior experience in Yardi Voyager or another equivalent system is preferred.
• Prior experience in Yardi Voyager or another equivalent system is preferred.

Skills And Requirements

• Excellent customer service and interpersonal skills with the ability to relate to others.
• Ability to lead and motivate a team.
• Excellent interpersonal skills to communicate with all levels of management effectively and sensitively.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver’s license, clean driving record and current auto insurance is required.
• Must comply with all safety requirements.
• Sensitivity to confidential matters is required.
• Required to complete and successfully pass the AJ Dwoskin Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.

Physical Requirements
AJ Dwoskin will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to:

• Ability to lift, push and pull up to 25 pounds.
• Ability to walk around the property several times daily, up to 10 miles a day.
• Ability to walk on uneven surfaces.
• Ability to climb several flights of stairs several times daily.
• Hearing and visual ability to observe and detect signs of emergency are required.
• Must be able to sit, stand, reach, bend, and stoop for extended periods of time.
• Ability to use standard maintenance equipment.
• Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations sound.
• Visual requirements including color, depth perception, and field vision.
• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct.
• Ability to tolerate stressful situations.
• Ability to work under minimal to moderate supervision.

Scheduling

• Required to maintain a regular schedule which may require working overtime, weekends, and non-traditional holidays.
• May be required to aid during staffing deficiencies on-site.

The job duties for this position may not be limited to only those outlined in this job description and management reserves the right to make modifications and changes to these duties at any time in order to meet the needs of the business.

Diversity
Diversity creates a healthier atmosphere: AJ Dwoskin is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.