Administrative Assistant for Wedding Venue

Wedding & Event Sales SupportJob Summary

We are seeking a highly organized, professional, and customer-focused Wedding & Event Sales Support Coordinator to join our team.

This is a client-facing position that plays an important role in creating an exceptional experience for couples, families, and guests from their first interaction with our venue through the planning and event process.

The ideal candidate will demonstrate a polished and professional presentation and demeanor, exceptional customer service skills, excellent communication abilities, and a natural ability to make clients feel welcomed, comfortable, and well cared for.

Because this position communicates directly with both English- and Spanish-speaking clients, professional bilingual proficiency in English and Spanish is required. Candidates must be able to communicate clearly and professionally in both languages in person, by phone, text message, and email.

This position works closely with our Sales and Event Coordination teams, providing support with venue tours, client communications, appointments, lead follow-up, administrative responsibilities, event preparation, and day-to-day operations.

We are looking for someone who is personable, confident, highly organized, comfortable learning and using different computer systems, and able to remain professional and composed in a fast-paced wedding and events environment.

Duties & Responsibilities

• Welcome clients, couples, families, vendors, and guests in a warm, attentive, and professional manner.
• Assist the Sales Team with venue tours, client appointments, consultations, and follow-ups.
• Provide exceptional customer service and help create an excellent first impression of the venue.
• Communicate clearly and professionally with prospective and existing clients in both English and Spanish, in person and through phone calls, text messages, and email.
• Assist Sales Coordinators with lead follow-up, appointment scheduling, client information, and administrative support.
• Enter, update, and follow up on prospective and existing clients using the company's CRM and other business systems.
• Support Wedding and Event Coordinators before and during events as needed.
• Assist with event preparation, timelines, vendor coordination, client requests, and other event-related details.
• Maintain calendars and schedule appointments using Google Workspace and other company systems.
• Prepare documents, contracts, reports, spreadsheets, and other materials as needed.
• Assist with project coordination by tracking deadlines and following up on pending tasks and action items.
• Maintain organized electronic files and accurate client records.
• Learn and efficiently use multiple company software platforms, CRM systems, and communication tools.
• Assist management, Sales Coordinators, and Event Coordinators with additional operational responsibilities as needed.

Qualifications

• Professional bilingual proficiency in English and Spanish is required. Candidates must be able to communicate effectively and professionally with clients in both languages.
• Exceptional customer service and interpersonal skills are essential.
• Professional, polished, and well-groomed presentation and demeanor appropriate for a client-facing position in the wedding and events industry.
• Ability to maintain appropriate professional attire and grooming standards while representing the venue.
• Friendly, confident, personable, and comfortable interacting directly with couples, families, vendors, and guests.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Comfortable learning and working with multiple computer systems, CRM platforms, and software applications.
• Proficiency with Microsoft Office and Google Workspace.
• Previous experience in customer service, hospitality, weddings and events, sales support, front desk, administrative support, or related client-facing positions is highly desirable.
• Ability to work effectively as part of a Sales and Event Coordination team.
• Professional phone etiquette and strong client follow-up skills.
• Dependable, punctual, proactive, and willing to take initiative.
• Ability to remain calm, courteous, and professional when handling demanding clients or time-sensitive situations.

Professional Standards

Because this is a client-facing position within the wedding and events industry, team members are expected to maintain a professional presentation, appropriate business attire, good grooming, courteous communication, and professional conduct while interacting with clients, guests, vendors, and coworkers.

The standards for this position are based on the professional requirements of the role and the responsibility of representing the venue to the public.

Ideal Candidate

The ideal candidate combines exceptional customer service, professional presentation, bilingual communication skills, organization, and administrative ability.

The right person should be equally comfortable welcoming a couple for a venue tour, communicating with clients professionally in English or Spanish, assisting a salesperson during a consultation, answering phone calls, following up with leads, working with CRM and computer systems, organizing documents, and supporting the coordination of an event.

We are looking for someone who understands that weddings and special events are important occasions for our clients and who can consistently provide the professionalism, hospitality, attention to detail, and level of service our clients expect.

Work Location: In person

Pay: $15.00 - $20.00 per hour

Language:

• Professional English and Spanish (Required)

Location:

• Miami, FL 33176 (Required)

Work Location: In person

Salary : $15 - $20