NOC Manager

PRIMARY FUNCTION

We are seeking an experienced and proactive Network Operations Center (NOC) Manager to oversee the efficient operations of our NOC team. The NOC Manager will be responsible for monitoring, managing, and maintaining the performance and reliability of Aither’s fleet of equipment deployed across the country, ensuring high availability and rapid resolution of any issues that arise. The ideal candidate will have a strong background in system support, team management, and IT infrastructure. This role requires a team player with excellent problem-solving skills and the ability to lead a team in a fast-paced, mission-critical environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·        Operations Management:

o   Oversee day-to-day operations of the NOC, including system monitoring, troubleshooting, and escalation of incidents to ensure timely resolution.

·        Team Leadership:

o   Manage and develop a team of NOC engineers and analysts, providing mentorship, guidance, and training to enhance team performance and skill sets.

o   Incident and Problem Management: Lead response to network incidents, coordinate with other departments, and implement incident management procedures to minimize downtime and service impact.

·        Performance Monitoring:

o   Ensure 24/7 monitoring of system infrastructure, utilizing monitoring tools to identify and address performance issues proactively.

·        Continuous Improvement:

o   Develop and enforce operational procedures, standards, and best practices for network monitoring, incident response, and documentation to improve efficiency and service quality.

·        Collaboration:

o   Work closely with other technology teams, operations teams, service providers, and stakeholders to align performance objectives, resolve issues, and implement new technologies or upgrades.

·        Reporting and Analytics:

o   Generate regular reports on system performance, incident trends, and NOC activities, presenting insights and recommendations to senior management.

·        Other:

o   Perform other duties and responsibilities as assigned.

QUALIFICATIONS

·        Bachelor’s degree in information technology, Computer Science, or a related field; or equivalent work experience.

·        Minimum of three years of experience in an IT helpdesk role or network operations, with at least one year in a managerial or supervisory role, or three years working in an operations support and maintenance for power electronics equipment with at least one year in a managerial or supervisory role.

·        Knowledge of power systems is a plus.

·        Strong leadership and team-building skills with experience managing a 24/7/365 operational team.

·        Excellent troubleshooting and problem-solving skills.

·        Experience with incident and change management processes.

·        Ability to work effectively under pressure and manage multiple tasks.

·        Strong communication skills, with the ability to present technical information to both technical and non-technical stakeholders.

COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES

·        Detail-oriented.

·        Positive outlook and a willingness to embrace challenges.

·        Eager to collaborate with both technical and non-technical colleagues and a respectful, positive, and supportive manner.

·        Excellent analytical and problem-solving skills

·        Excellent communication and organizational skills

·        Self-motivated and self-disciplined.

TYPICAL WORKING CONDITIONS

• Typically, in an office environment and/or factory work environment.

OTHER PHYSICAL REQUIREMENTS

• Ability to communicate verbally efficiently. 
• Sedentary work. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. 
• Required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.

PERFORMANCE REQUIREMENTS

• Adhere to all organizational information security policies and protect all sensitive information in accordance with organizational policy, Federal, State, and local regulations.