OIC Subject Matter Expert (SME)

Job Title: OIC Subject Matter Expert (SME)
Location: Cleveland, OH

Job Summary:

We're looking for a highly experienced OIC (Oracle Integration Cloud) expert with over 8 years of experience. You'll be the main point of contact for our clients, helping to build and support complex integrations. This role requires strong skills in both OIC and Oracle SOA Fusion. You must be great at solving problems, working with clients, and fixing issues fast.

Responsibilities:

• Build Integrations: Design and create integrations using OIC and Oracle SOA Fusion. These will connect various systems, like apps, databases, and third-party services.
• Fix Issues: Be the go-to person for all production problems. You'll need to find the root cause of issues (RCA) and fix them quickly.
• Help Clients: Work directly with clients to understand their needs and provide regular updates. You'll handle any technical escalations and report on the status of projects.
• Provide Support: You'll be responsible for the full lifecycle of our integrations, from development to production support.
• Report & Document: Keep detailed records of your work, including design documents, incident reports, and technical documentation.

Must Have:

• 8 years of experience in IT with a focus on integrations.
• Solid hands-on experience with OIC for development and support.
• Strong experience with Oracle Fusion SOA Suite.
• Proven ability to debug and fix issues in a live production environment.
• Excellent skills in RCA (Root Cause Analysis) and reporting.
• Client-facing experience and great communication skills.
• Good understanding of how infrastructure works.
• Knowledge of web services (SOAP, REST) and data formats like XML and JSON.