Materials Scientist - Technical Support

About AI Technology, Inc.

AI Technology, Inc. (AIT) is a leading manufacturer of advanced polymer-based materials including adhesives, thermal interface materials, films, and coatings for semiconductor, electronics packaging, aerospace, and energy markets. Our products are highly application-specific, and close technical collaboration with customers is central to our success.

Position Overview

We are seeking a Materials Scientist – Technical Support to serve as a key technical resource supporting customers, sales, and internal operations. This role is not a primary R&D formulation position. Instead, it focuses on material characterization, application testing, customer problem-solving, and technical documentation.

The ideal candidate has a strong foundation in polymer science and materials characterization, enjoys working on real-world application challenges, and is comfortable interfacing with customers and cross-functional teams.

Key Responsibilities

Technical Support & Customer Applications

• Serve as a technical point of contact supporting customers with product selection, application conditions, and performance questions.
• Perform detailed testing and evaluation of existing polymer products under customer-specific usage conditions.
• Assist in troubleshooting field or application issues and recommend solutions or product adjustments.
• Work directly with customers, sales, and application engineers to support product trials, evaluations, and qualifications.

Materials Testing & Characterization

• Conduct hands-on polymer and materials characterization (thermal, mechanical, rheological, adhesion, electrical, etc.).
• Develop, refine, and document test methods and procedures using existing laboratory instrumentation.
• Generate and analyze data to support product performance claims and customer requirements.
• Maintain accurate laboratory notebooks, test records, and technical reports.

Product Support & Documentation

• Support minor product modifications or adjustments in collaboration with senior scientists and manufacturing.
• Prepare technical data summaries, application notes, and customer-facing documentation.
• Assist with internal training and knowledge transfer related to material properties and applications.

Qualifications

• Degree in Polymer Science, Materials Science, Chemical Engineering, Chemistry, Physics, or a related field.
• Strong background in polymer chemistry, polymer physics, and materials science.
• Hands-on experience with polymer and materials properties characterization.
• Ability to interpret test data and translate results into practical recommendations.
• Strong organizational skills and attention to detail.
• Ability to manage multiple support requests and prioritize work effectively.
• Clear written and verbal communication skills; customer-facing experience is a plus.

Preferred (Not Required)

• Experience supporting adhesives, coatings, films, or electronic packaging materials.
• Prior experience in a technical service, applications engineering, or customer support role.
• Familiarity with regulated or customer-driven testing environments.