What are the responsibilities and job description for the Chat Support Specialist position at Aisle and Abroad?
Why checks apply: Handles live customer account interactions — background check required for all chat support roles.
Location: Full Time / 100% Remote (United States)
Salary: $35,000 - $44,000 per year
Job Description
We are seeking Chat Support Specialists to handle real-time customer support conversations. This role involves accessing customer account details and resolving inquiries via live chat. A background check is required for all positions.
Responsibilities
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Location: Full Time / 100% Remote (United States)
Salary: $35,000 - $44,000 per year
Job Description
We are seeking Chat Support Specialists to handle real-time customer support conversations. This role involves accessing customer account details and resolving inquiries via live chat. A background check is required for all positions.
Responsibilities
- Handle multiple simultaneous live chat conversations with customers
- Access customer account details to resolve inquiries quickly
- Escalate complex issues to senior support or billing teams
- Maintain accurate records of all chat interactions
- Follow compliance guidelines when handling customer personal information
- Meet chat response time and customer satisfaction targets daily
- High school diploma or GED required
- Strong written communication — fast, clear, professional typing
- Ability to multitask across several chat windows simultaneously
- Must pass a pre-employment background check
- No experience required — full paid training provided
- Must have reliable internet and a distraction-free home workspace
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Salary : $35,000 - $44,000