What are the responsibilities and job description for the Customer Service Representative position at AISIN World Corp. of America?
Compliant with various computer programs / systems: Oracle, EDI, Excel, Outlook, Order Loader e.g. More4Apps, etc.
Order entry: Process all the customer’s POs - standard, promotional, direct ship, International, and/or EDI/More4Apps Orders. Send Customer sales order acknowledgement.
Customer Support: Open order and/or backorder reports, maintain customers account information, maintain department logs and perform weekly/monthly cross checks.
Release orders and print shipping instructions for warehouse, work out any shipment issues/delays (e.g. short stock), and suggest Kaizen opportunities in the department where possible to management.
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