What are the responsibilities and job description for the Customer Experience Coordinator position at AIRWAAV?
OVERVIEW
Dental Choice Holdings, LLC manages a diverse portfolio of performance-driven brands including AIRWAAV, Game On, Goon Guard, and CustMbite. As we continue to grow, we're seeking a Customer Experience Coordinator who thrives at the intersection of customer support and digital engagement. This role will play a key part in how we connect with our community—especially across AIRWAAV's rapidly growing social platforms—and will also support customer service across our broader brand family.
The Customer Experience & Community Coordinator is responsible for delivering an exceptional, human-first customer experience through email, social media direct messages (DMs), and contact forms. You'll be the front line of our brand voice: empathetic, informed, and solution-oriented. You'll resolve customer issues, answer product questions, and keep your finger on the pulse of what our community cares about.
This is the perfect opportunity for someone who enjoys wearing multiple hats—from tactical customer service to strategic community listening and engagement.
RESPONSIBILITIES
Community Engagement
- Manage and respond to inbound DMs and comments on AIRWAAV's social media platforms (Instagram, Facebook, TikTok, X, etc.) with speed and authenticity.
- Escalate product or PR issues and community insights to internal stakeholders.
- Actively engage with brand fans, athletes, and influencers in a way that builds trust and brand loyalty.
Customer Support
- Respond to customer inquiries submitted via email and contact forms for AIRWAAV, Game On, Goon Guard, and CustMbite.
- Assist with orders, exchanges, returns, and product education.
- Develop a deep understanding of all Dental Choice Holdings brands and products to educate and guide customers effectively.
Cross-Functional Support
- Collaborate with marketing, operations, and fulfillment teams to resolve complex issues.
- Log customer interactions and maintain up-to-date records in our CRM.
Voice of the Customer
- Identify emerging trends, FAQs, or pain points and share weekly insights to inform product, UX, and content strategy.
- Recommend improvements in process or communications to elevate the customer experience.
QUALIFICATIONS
- 1–3 years of experience in customer service, community management, or social media engagement.
- Excellent written and verbal communication skills, especially in tone-sensitive social channels.
- Strong problem-solving abilities and comfort with digital tools (e.g., Gorgias, Shopify, Meta Business Suite).
- Highly organized and responsive, with an ability to multitask across multiple brands and platforms.
- Passion for performance, wellness, or athletic training is a plus.
WHY JOIN DENTAL CHOICE HOLDINGS?
- Work with high-growth performance brands that are redefining their categories.
- Flex your social media savvy while gaining cross-brand experience in a hybrid role.
- Enjoy a structured weekday schedule (no weekends).
- Be part of a supportive team obsessed with elevating the customer and athlete experience.
Salary : $40,000 - $80,000