Job Description:

Job Summary:

The Install Coordinator will provide administrative and general business support to the Installation team and residential customers handling a variety of functions to ensure that all operational and customer needs are met.

Essential Duties/Responsibilities*:

• Works closely with the Installation Manager and field employees to ensure that all customer and job needs are met.
• Assigns and routes service calls to field employees efficiently.
• Calls customers to set up equipment installations.
• Dispatches, monitors and follows up on the progress of our field employees in completing scheduled work.
• Manages data entry including notations and verification of timekeeping for field employees.
• Utilizes emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
• Makes inquiries to responsible parties to fully resolve and complete open tickets in dispatching software, including but not limited to documenting the resolution in job notes.
• Makes outbound customer phone calls which typically includes following up on permits and inspections as well as rescheduling services for customers.
• Makes outbound courtesy calling to customers and vendors.
• Follows all company policies and procedures, including but not limited to safety.
• Facilitate residential HVAC replacement systems equipment and materials contracts.
• Other duties as assigned

• Duties may vary by location.

Minimum Requirements:

• High School Diploma or GED
• 3-5 years of experience working in an office setting and with at least 20% of your daily duties being on the phone with customers.
• General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook
• Must be able to communicate in English effectively, both verbally and in writing
• Ability to work overtime with little notice; weekends hours may occasionally be required

Preferred Qualifications:

• Experience in HVAC setting

Additional Knowledge, Skills and Abilities:

• Customer service mindset
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills
• Able to work in a fast-paced environment
• Strong organizational skills, attention to detail and the ability to multi-task
• Willingness to learn and be a part of a team
• Positive attitude and a team player
• Related work experience may be substituted for education
• Ability to build positive relationships with customers, both internal and external
• Willingness and ability to work collaboratively with all levels of the organization
• Safety mindset and acceptance of a safety culture

Working Conditions:

• Open office environment
• Fast-paced environment

Physical Requirements:

• Must be able to lift/move up to 20 pounds frequently
• Frequently performs tasks requiring bending at the waist, kneeling or crouching
• Must be able to adhere to long periods of standing, walking or sitting
• Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.
• With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to express or exchange ideas by means of the spoken word to impart oral information to others
• Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
• Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.