What are the responsibilities and job description for the End User Computing Administrator position at Airtron LLC?
Job Description:
Job Summary:
The EUC Administrator is responsible for managing and maintaining the desktop environment of the company. This includes providing high-level support and expertise in managing end-user computing devices, troubleshooting hardware and software issues, managing user accounts, deploying, and configuring applications, and ensuring optimal performance and security of all end-user devices.
Essential Duties/Responsibilities:
Manage ticket queue to ensure incidents, tasks, etc., are completed within SLAs.
General administration of systems, including user access administration, system services, configurations, and the development of tools to help monitor and manage performance and availability of applications.
Provide technical support to end-users, resolving hardware and software issues.
Manage and implement all aspects of supporting PCs and the clients that use them.
Keep current with workstation configurations and management tools.
Oversee the deployment, configuration and maintenance of desktops, laptops, and mobile devices.
Procure end-user hardware as needed to support the business.
Monitor the performance of end-user computing solutions and deliver enhancements.
Ensure that IT systems and end-user computing solutions comply with company policies and industry regulations.
Develop and manage Asset control and warehouse inventory management application for the IT department.
Develop and deliver documentation to help support IT resources and end-users.
Working Conditions:
Onsite with Hybrid capabilities
Open office environment
Willingness to work overtime hours as necessary, especially during critical issue resolution and to achieve project milestones.
24-hour on-call support will require some nights and weekends. Will be required to carry cell phone and be accessible after hours as needed.
Minimum Requirements:
High school diploma or GED equivalent
3 years end-user computing or System Administrations experience.
Proficiency in Windows and iOS operating systems, M365 and remote support tools
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills
Valid driver's license required
Preferred Qualifications:
Bachelor’s degree or relevant work experience
Additional Knowledge, Skills and Abilities:
Strong work ethic
Highly proactive mindset
Strong attention to detail
Positive attitude and desire to be a team player
Flexibility to work outside of normal business hours as needed
Desire to learn and be involved in new business opportunities
Ability to manage multiple concurrent projects and associated resources
Collaboration with teams across the business
Demonstrated ability to create leadership level output
Organized and able to coordinate a large volume of requests
Demonstrated ability to multitask in a dynamic environment
Ability to work independently and collaborate as key team contributor
Ability to build positive relationships with customers, both internal and external
Excellent verbal and written communication skills
Safety mindset and acceptance of a safety culture
Related experience may be substituted for education
Physical Requirements:
Occasionally requires lifting up to 50lbs as appropriate to perform duties and responsibilities
Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots (only as necessary based on safety rules; not required as part of normal job duties)
Must be able to adhere to long periods of standing, walking or sitting
Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely.
With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
Ability to express or exchange ideas by means of the spoken word to impart oral information to others
Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
