What are the responsibilities and job description for the Senior Developer Support Engineer-West Coast position at airtable?
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
What you'll do
- Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations
- Serve as an escalation point for advanced developer and admin support issues
- Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features
- Contribute to internal tooling, automation, and technical content such as scripts, documentation, and community resources
- Meet or exceed case volume and CSAT targets, including solving 35 cases per week and maintaining a CSAT score of at least 4.7
- Identify and drive process improvements to enhance scalability and the overall support experience
Who you are
- 3 years in advanced technical or developer support roles with strong experience in APIs, integrations, and enterprise authentication workflows
- Proven ability to troubleshoot complex systems and communicate clearly with both technical and non-technical audiences
- Deep experience with REST APIs, JavaScript, SSO/SAML/OAuth, and modern web debugging tools
- Experience with SCIM provisioning, enterprise governance workflows, or advanced Airtable admin/developer surfaces
- Strong technical troubleshooting skills and the ability to independently resolve high-complexity issues in ambiguous environments
- Background contributing to internal tooling, automation, or technical content such as scripts, documentation, or community resources
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.
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If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.
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Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.
Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.
For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:
$119,000 - $155,000 USD
For all other work locations (including remote), the base salary range for this role is:
$107,000 - $139,600 USD
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Salary : $119 - $155