Service Advisor

Airstream of Utah is a family-owned and operated dealership dedicated to providing exceptional service in a welcoming, family-focused environment. We take pride in keeping family at the heart of everything we do, and we believe that every team member plays a vital role in our continued success. As proud recipients of the Best of State award for the past two years and recently named Best of Salt Lake 2025, we offer a unique opportunity to be part of an award-winning team representing one of the most iconic brands in the RV industry. Join us and experience the difference of working in a place where people matter, and your contributions are truly valued.

Responsibilities:

· Answer technical questions about vehicle problems, warranties, services, and repairs.

· Assist customers in troubleshooting issues and/or scheduling repairs.

· Determine specialized product needs/services by working directly with customers and recommend additional services using low pressure, high integrity methods.

· Set schedules and assigns tasks to service department employees.

· Follow established repair order process to satisfactory and timely completion.

· Inspect repair quality and ensure that all work is complete.

· Keep customers apprised of work progress and notify customer when units are ready for pick up.

· Keep Service Manager/Management informed of all problems and potential problems.

· Provide excellent overall customer service.

· Greet service department customers promptly and courteously.

· Maintain a safe and clean work area for customers and coworkers.

Qualifications:

· Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone or in person.

· RV or auto experience is preferred but not required

· Detail-oriented with excellent organization and follow up skills

· A valid driver's license may be required

Physical Requirements:

This work requires the following physical activities:

· Climbing, bending stooping, kneeling, twisting, reaching, sitting, standing, walking, driving, lifting (up to 25 lbs.), finger dexterity, grasping, repetitive motions, talking, hearing, and visual activity

· The work will primarily be performed indoors

Noted: This document describes typical duties and responsibilities, and is not intended to limit management from assigning other work as desired.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person