Salesforce Business Analyst

About Airship

Airship is trusted by world's leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more.

Airship's no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.

We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.

To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn.

About The Role

The Salesforce Business Analyst serves as a critical liaison between the Go-to-Market (GTM) departments and the Information Systems (IS) team. This role is responsible for analyzing sales processes, identifying business needs, and translating those needs into technical requirements for IS solutions. The Salesforce Business Analyst will play a key role in optimizing GTM operations through technology, improving data quality, and enhancing reporting capabilities to drive system architecture efficiency, performance and strategic decision-making.

What You'll Do

• Collaborate with Go-to-Market (GTM) stakeholders to understand their current processes, pain points, and future needs
• Elicit, document, and prioritize detailed business requirements for new or enhanced sales-related systems and applications (e.g., CRM, sales enablement tools, reporting platforms)
• Conduct in-depth analysis of data mapping, SasS software trends, and performance metrics to identify opportunities for improvement and system enhancements
• Develop use cases, user stories, process flows, and other documentation to clearly articulate requirements to the Information Systems team
• Work closely with IS team members, business team stakeholders, and project managers to design and recommend technical solutions that align with the GTM business objectives and IS architectural standards
• Participate in the evaluation and selection of new SaaS technologies and vendors
• Support the configuration, testing, and deployment of GTM-related systems, ensuring solutions meet business requirements and are user-friendly
• Act as a subject matter expert for information systems during all phases of the project lifecycle
• Ensure the integrity and accuracy of Salesforce data within various systems
• Develop and maintain dashboards, reports, and analytics to provide actionable insights to the leadership team
• Develop and deliver training materials and sessions for end users on new systems and functionalities
• Continuously seek opportunities to optimize processes through technology and automation
• Propose and implement solutions that streamline workflows, improve efficiency, and enhance the overall CRM experience
• Stay abreast of industry best practices and emerging technologies in GTM operations and business analysis
  
  

What We're Looking For

• Experience as a Business Analyst, preferably with a focus on Salesforce/Hubspot, or related CRM business functions
• Demonstrated experience working within an Information Systems or IT department
• Strong understanding of sales and GTM processes and methodologies (ABX ideal)
• Experience with CRM platforms (e.g., Salesforce, CPQ, HubSpot) is highly desirable
• Experience with reporting tools and data analysis (Tableau, Doumo, Looker)
• Excellent analytical and problem-solving skills with a strong attention to detail
• Exceptional communication (written and verbal) and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and business needs to technical teams
• Strong requirements gathering and documentation skills
• Ability to work independently and as part of a team in a fast-paced environment
• Ability to manage multiple priorities and deadlines effectively
• Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn!
  
  

We'd Be Delighted If You Also Have

• Certifications in Business Analysis (e.g., CBAP, CCBA) or project management (e.g., PMP, CSM)
• Proficiency in project management methodologies (e.g., Agile, Waterfall)
• Experience with sales compensation systems or sales forecasting tools
• Knowledge of SQL or other database querying languages
• Experience with Zoominfo, 6sense, Marketo, Sales Navigator, etc
  
  

Work Location & Travel Requirements

Airship's 'Digital First' approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones.

Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely.

This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager.

Compensation

Airship's compensation is determined by a variety of factors including market data, business needs, and geography. Base pay is part of your total compensation package and is dependent on multiple factors, including: relevant skills, work experience, business priorities, market demands, and location.

The starting base pay range for this position is: $80,000 - $85,000 USD per year. Some roles may also be eligible for commission, bonus, or other performance incentives. Airship believes that employees should have the opportunity to benefit from value-creation, so equity is also offered with this role. In addition, Airship offers a robust benefits package as part of our Total Rewards approach to compensation.

California residents can view the CCPA disclosure notice here.

Hiring Commitment

Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable.

By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.