What are the responsibilities and job description for the Client Experience Specialist position at Airshare?
SUMMARY
Airshare is a company that values its people and recognizes their contributions to the success of the organization. We believe in teamwork and collaboration to ensure that customers are safely and punctually transported to their destinations. Whether you work as a pilot, mechanic, or part of the operations team, Airshare acknowledges the critical role each individual plays in the seamless execution of every trip. The company prides itself on delivering exceptional service and has fostered a dynamic and rewarding culture.
The Client Experience Specialist is an integral member of our operations team dedicated to creating and fostering outstanding relationships with each of our clients. Responsibilities include managing and administering each trip taken by Airshare Owners with the utmost care. This position strategically utilizes customer data and the personal knowledge of each Owner to provide customized experiences designed to consistently exceed their expectations. The person in this role relishes the challenge of solving problems that result in successful outcomes for our customers. The Client Experience Specialist fulfills our mission to deliver unparalleled service and flexibility every day to elevate the productivity and lifestyles of our customers. This position will require you to work in the Corporate Headquarters office located in Overland Park, KS. This is not a remote or hybrid role.
ESSENTIAL DUTIES
- Nurture owner relationships by applying knowledge of individual Owner needs and goals during the trip planning process
- Identify and solve any issues that may impact an Owner’s flight or trip
- Serve as the lead liaison for Owners, effectively communicating in a precise and timely fashion
- Strive to constantly produce magic moments for all Airshare customers
- Manage trips utilizing all internal resources, personal experience, and the collective knowledge of the Owner Services Team to execute flawlessly
- Prepare itineraries including documentation for all reservations, verifying catering requirements, ground requirements, and ensuring all special requirements are accurate
- Collaborate with all internal stakeholders to ensure impeccable execution for each trip
- Serve as a personal advisor for Owners, offering guidance and recommendations based on knowledge and experience
- Effectively solve problems utilizing an understanding of contractual limitations, aircraft and airport limitations, Federal Aviation Regulations, and other relevant information
Qualified candidates will have 2 years of Aviation and/or high-end Customer Service experience. Your schedules may fall on nights, weekends, and holidays, and you must be able to work them as this is a 24/7/365 operation.
- Must possess superior organizational skills, be detail-oriented, and can work proactively and effectively with minimal supervision
- Strong and effective verbal, written, and interpersonal communication skills to work effectively across functional and organizational lines
- Must work well independently and within a team
- Must demonstrate an elevated level of professionalism
BENEFITS AND PERKS
- Medical, dental, and vision insurance – if you choose to participate, coverage will commence on the first day of the month following your date of hire
- Airshare offers a no-cost medical and dental option at the employee level
- Optional supplemental insurance benefits (accident, hospital indemnity, critical illness, life, short-term/long-term disability, and pet)
- Paid Parental Leave
- Company-paid term life insurance equal to 1.5 times your annual salary
- Two 401(k) retirement plans with employer match – you will be eligible to participate on the first of the month following 30 days of employment
- PTO is accrued based on the length of employment
- 11 holidays per year
- Access to relocation flights
- FREE Full Size on-site Gym with locker rooms and Sauna
- Group Fitness Classes and various activities (pickleball, running club, ping pong, etc.)
- FREE Access to Bicycle sharing
- Indoor and Outdoor Common areas with WIFI
- On-site café and Food Truck on Wednesdays
- Amazon Delivery lockers
- Covered Parking
Airshare is an Equal Opportunity-Affirmative Action Employer – Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation