What are the responsibilities and job description for the Client Travel Coordinator position at Airshare Careers?
Summary
Airshare is a company that values its people and recognizes their contributions to the success of the organization. We believe in teamwork and collaboration to ensure that customers are safely and punctually transported to their destinations. Whether you work as a pilot, mechanic, or part of the operations team, Airshare acknowledges the critical role each individual plays in the seamless execution of every trip. The company prides itself on delivering exceptional service and has fostered a dynamic and rewarding culture.
The Client Travel Coordinator is a priority support position that is responsible for concierge-level client requests. This position requires the highest levels of relationship-building skills, customer service, organization, and work ethic in a fast-paced environment. This position will require you to work in the office located in Overland Park, KS. This is not a remote or hybrid role. Your schedule will be full-time, working 40 hours a week. Tuesday – Saturday from 9:00 am to 6:00 pm.
Essential Duties
The qualified candidates will have 2 years of high-end customer service experience in a corporate environment.
Airshare is a company that values its people and recognizes their contributions to the success of the organization. We believe in teamwork and collaboration to ensure that customers are safely and punctually transported to their destinations. Whether you work as a pilot, mechanic, or part of the operations team, Airshare acknowledges the critical role each individual plays in the seamless execution of every trip. The company prides itself on delivering exceptional service and has fostered a dynamic and rewarding culture.
The Client Travel Coordinator is a priority support position that is responsible for concierge-level client requests. This position requires the highest levels of relationship-building skills, customer service, organization, and work ethic in a fast-paced environment. This position will require you to work in the office located in Overland Park, KS. This is not a remote or hybrid role. Your schedule will be full-time, working 40 hours a week. Tuesday – Saturday from 9:00 am to 6:00 pm.
Essential Duties
- Schedule and follow up on ground transportation and catering
- Develop and maintain relationships with vendors
- Provide solutions while keeping costs in mind
- Negotiate cost reductions and recover no-show fees
- Accurately update client files
- Notifications to FBO of expected services
The qualified candidates will have 2 years of high-end customer service experience in a corporate environment.
- Previous experience booking travel and reservations, with itinerary planning and coordination, is strongly preferred
- Highly proficient in utilizing multiple internet, research, and purchasing tools
- Understanding priorities and urgent requests as delegated by management
- Ability to effectively prioritize and manage multiple tasks in high-pressure situations while developing a rapport with the client and its travelers
- Excellent critical thinking, analytical, and problem-solving skills
- Ability to respond to change
- Ability to work independently and within a team, developing strategies and action plans, and implementing goals and objectives
- Medical, dental, and vision insurance – if you choose to participate, coverage will commence on the first day of the month following your date of hire
- Airshare offers a no-cost medical and dental option at the employee level
- Optional supplemental insurance benefits (accident, hospital indemnity, critical illness, life, short-term/long-term disability, and pet)
- Paid Parental Leave
- Company-paid term life insurance equal to 1.5 times your annual salary
- Two 401(k) retirement plans with employer match – you will be eligible to participate on the first of the month following 30 days of employment
- PTO is accrued based on the length of employment
- 11 holidays per year
- Access to relocation flights
- FREE Full Size on-site Gym with locker rooms and Sauna
- Group Fitness Classes and various activities (pickleball, running club, ping pong, etc.)
- FREE Access to Bicycle sharing
- Indoor and Outdoor Common areas with WIFI
- On-site café and Food Truck on Wednesdays
- Amazon Delivery lockers
- Covered Parking