What are the responsibilities and job description for the Veterinary Customer Service Representative position at Airpark Animal Hospital?
We are a an Animal Hospital in Cottonwood AZ, looking for a dedicated team player, who is detail oriented, exceptional with time management, follows instruction as directed by DVM, and loves animals as much as they love people.
Customer Service Representatives (CSRs) provide the first and last impression of each client’s visit to our hospital. CSRs are responsible for client care and communication, and providing excellent client service at all times. CSRs perform clerical duties related to veterinary care and treatment, process invoices and payments, direct incoming phone calls, and provide miscellaneous support to the veterinary team.
Duties Include but are not limited to:
1. Maintaining a professional, cheerful, and helpful attitude when interacting with clients.
2. Answer incoming telephone calls using proper telephone etiquette, direct calls to other team members as necessary, and take care of routine calls, such as scheduling appointments.
3. Contact clients to confirm appointments, providing clients with any information or instructions they will need prior to their appointment.
4. Welcome clients and patients to the hospital, check in patients and provide for client and patient comfort while in the reception area.
5. Use veterinary management software to schedule appointments. Schedule appointments in accordance with hospital guidelines according to the type of visit.
6. Use computer system to accurately, enter fees and charges, generate call back reports, appointment lists, and other reports using computer system as directed.
7. Exercise a technical knowledge of heartworm, flea, and parasite prevention products, as well as vaccination schedules.
8. Prepare client records according to established protocols in advance of clients’ arrival. Complete required forms, such as new patient form, check in sheet, and obtain all necessary information.
9. Accept payments from clients. Accurately process cash, checks, and charge card payments.
10. Assist other team members in keeping public areas clean and odor-free
Pay depends on experience.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $15