Senior eCommerce Operations Analyst

R10098748 Senior eCommerce Operations Analyst (Open) Location: Radnor, PA (Airgas HO) - Management How will you CONTRIBUTE and GROW? Airgas is elevating the online customer journey by transitioning to a modern, integrated eCommerce ecosystem. We are seeking a Senior eCommerce Operations Analyst to serve as the team’s technical optimizer and efficiency orchestrator. In this role, you are a guardian of system health—ensuring data flows seamlessly between our PIM, DAM, and Commerce platforms. We are looking for a disciplined, self-starting professional who uses an 'efficiency mindset' to transform manual routines into automated, reliable processes. The ideal candidate is an expert at leveraging AI tools to solve technical challenges, document complex workflows, and iterate on internal utilities based on user feedback. You are someone who evaluates business problems through a pragmatic lens, providing technical support for supplier integrations and recommending the most effective paths forward to ensure operational excellence . High personal accountability and professional consistency are essential to ensure the team remains synchronized and responsive. KEY RESPONSIBILITIES ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned to meet the evolving needs of the business. System Health & Orchestration Automated Monitoring: Design and implement automated health-check protocols across the core tech stack (Salesforce, Coveo, Viamedici, etc.). Use AI tools to monitor the "handshakes" between platforms, ensuring product data and assets flow seamlessly through our headless architecture. Consistency Oversight: Shift the team from manual reporting to exception-based monitoring; ensure that system checks are consistent, documented, and yield actionable data. Efficiency & Problem Synthesis Option Evaluation: Identify operational friction points and evaluate potential solutions. Present "Option Evaluations" to leadership, comparing the ROI of a process change, a third-party tool "buy," or an AI-assisted internal "build." User-Led Iteration: Continuously evolve and enhance internal utilities and automation scripts based on direct feedback from the Merchandising team, ensuring tools remain pragmatic, user-friendly, and functionally relevant. Root Cause Analysis: Analyze ticket patterns to identify systemic "handshake" errors or platform gaps. Translate these findings into clear technical requirements for the Digital Product Management (DPM) team. AI-Driven Operational Hygiene SOP Ownership: Own the technical accuracy and organizational standard of the team’s Standard Operating Procedures (SOP) library. AI Leverage: Act as the team’s lead "Prompt Engineer," utilizing Generative AI (Google Gemini, NotebookLM) to accelerate the creation of documentation, debug platform logs, and generate efficiency-driving scripts (Python/Apps Script). Merchandising Enablement & Guidance Integration Support: Serve as the technical support resource during strategic discussions regarding the "wiring up" of supplier PIM systems to our internal PIM via API connections. Technical Support: Partner with Merchandising Specialists to remove technical bottlenecks, helping them accelerate "speed to shelf" through optimized data ingestion and tool usage. Mentorship: Provide technical guidance and "second-level" troubleshooting support to the eCommerce Operations Analyst, ensuring a shared high standard of operational excellence across the team. JOB INTERACTION NETWORK INTERNAL Digital Merchandising Team Promotions & Personalization Team User Experience Team Web Operations (Digital Product Management, Digital Quality Assurance) Creative Digital Marketing EXTERNAL Viamedici Coveo Salesforce Accenture EPAM Product Manufacturers Other 3rd Party Vendors ________________________ Are you a MATCH? REQUIRED EDUCATION & QUALIFICATIONS Required Education: Bachelor’s degree in a technical or business-related discipline (e.g., Computer Science, Information Systems, Business Administration, or Communications); or equivalent professional experience in eCommerce operations and data management demonstrating advanced technical logic and problem-solving skills. Required Length & Type of Experience: 3–5 years of experience in an eCommerce operations or technical analyst role, specifically within an integrated enterprise environment. Operational Consistency: A proven track record of managing daily platform health checks and recurring operational routines with high reliability. Technical Option Evaluation: Experience identifying business friction points and presenting technical options (Pros/Cons/ROI) to leadership to support decision-making. System Synchronization: Direct experience monitoring data flows between enterprise platforms (e.g., PIM, DAM, and Commerce engines) in a headless or integrated architecture. Pragmatic Automation: Experience building and maintaining "utility-scale" automation scripts or tools (e.g., Python, Google Apps Script) that solve specific manual inefficiencies. Hybrid Accountability: Demonstrated success working independently in a hybrid environment, maintaining consistent professional core hours without constant supervision. Knowledge, Skills & Abilities: AI-Augmented Operations: Skilled in using Generative AI and prompt engineering (e.g., Google Gemini, NotebookLM) to accelerate documentation, troubleshoot logs, and generate automation scripts. Analytical Troubleshooting: Ability to analyze patterns in support tickets to identify root causes of systemic "handshake" errors between platforms. Logic-Based Development: Functional proficiency in Python, SQL, or JavaScript; focuses on using code as a tool for efficiency rather than building overengineered solutions. Platform Orchestration: Familiarity with how data moves through enterprise ecosystems like Salesforce Commerce, Coveo, and Viamedici. Operational Hygiene: A strong commitment to technical documentation and the maintenance of a transparent SOP library. Professional Discipline: The ability to remain "heads-down" and productive in a collaborative cube environment, prioritizing critical system checks and project deadlines. Mentorship Aptitude: Willingness to provide technical guidance and shared best practices to the eCommerce Operations Analyst to ensure team-wide consistency. ESSENTIALS - Be Act Engage At Airgas, excellence is defined through three core behavioral pillars. As a Senior eCommerce Operations Analyst, you are expected to embody these principles in your daily technical and collaborative work: BE (The Foundation): Demonstrate high personal accountability and professional consistency. Maintain a "heads-down" technical focus while remaining synchronized with the team's needs. Value operational excellence and approach every challenge with a pragmatic, disciplined mindset. ACT (The Execution): Take the initiative to identify root causes and operational opportunities without constant direction. Execute "Run the Business" (RTB) tasks with precision while simultaneously driving automation agendas. Prioritize "Minimum Viable Products" that solve real-world problems efficiently. ENGAGE (The Collaboration): Act as a primary liaison with Digital Product Management and Merchandising teams. Foster a culture of user-led iteration by gathering feedback to enhance internal tools. Support the broader team by maintaining a transparent SOP library and mentoring others on technical best practices. OTHER COMPETENCIES N/A PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to talk, hear, and walk sit: use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects required. ________________________ Benefits We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children. Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility. _________________________ Your DIFFERENCES enhance our PERFORMANCE At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ About Airgas Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _________________________ California Privacy Notice Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose. We want to ensure a safe experience for everyone interested in joining Airgas. Please be aware of fraudulent job offers that are circulating, falsely using the Airgas name and brand. These scams often involve individuals or organizations impersonating Airgas recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Airgas and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global careers website at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Airgas and are committed to combating these fraudulent activities to protect job seekers. 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