Inside Sales Rep.-Warehouse/Quality Associate

The Inside Sales Representative & Warehouse/Quality Associate will be responsible for daily inside sales and warehouse/quality support tasks as bulleted below. The employee will rely on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. Employee reports to the Inside Sales Manager.

Responsibilities:

• Respond to customer inquiries pertaining to products, services, prices, availability, and/or order status via email, phone, and website
• Assist and advise customers in the selection of the appropriate product(s) and/or service(s) based upon the customer’s requirements
• Engage vendors to procure materials and expedite shipments
• Prepare quotations, process orders and manage existing orders on online platform first and foremost and internal business systems only when necessary
• Work with all other departments to coordinate and assure customer requirements, and expectations are fulfilled, and conflicts are resolved to the satisfaction of the customer
• Support, interact, and work in tandem with members of the outside sales team to build and retain customer relations
• Make pricing decisions on demand when communicating with customers; responsible for communicating with pricing teams to maintain accurate information within each customer account in the business system
• Perform other related duties and assignments as directed by management and as listed in SOP
• COC/COO or other order-specific documentation and related inspection and labeling
• NC processing
• Warehouse email – monitor for those issues needing urgent attention, specific activity, or knowledge
• General problem-solving and resolution regarding inventory, invoicing, and logistic issues (as personnel in receiving, stocking, picking, checking, packing and shipping have issues)
• Provide general warehouse process support 
• Process inventory adjustments, bin adjustments, verification of items
• RMA processing
• Customer Incident processing
• Onsite support for operating systems and equipment (IT liaison, P21, computers, scanners, printers, shipping stations, Clippership, etc)
• Assist with problem ticket resolution as time permits
• Assist with general Warehouse activity – receiving, stocking, picking, checking, packing, and shipping as needed

Requirements:

• Previous inside sales, warehouse/quality experience is preferred
• Detail oriented
• Must be 18 years of age or older
• A valid driver’s license is required if the employee will be transporting goods by car or truck
• Onsite training is required to perform job duties that involve operating a fork truck and/or using tools, machinery, or equipment.
• Previous experience in fluid power, industrial, or electrical distribution preferred
• Knowledge of fluid power and/or automation and/or motion control products is a preferred
• Demonstrated ability to understand technical concepts
• Excellent telephone personality with proven ability to maintain customer relationships
• ERP, Epicor P21 and B2B experience is preferred
• Highly proficient level of computer skills including MS Word, Excel, and Outlook
• Excellent communication, organizational and interpersonal skills
• Capable of handling multiple high-pressure tasks
• Ability to work in a fast-paced and self-directed environment

Benefits:

• Medical/Dental/Vision/Disability effective first of the month after the hire date
• PTO accrual begins upon hire
• Referral bonuses
• 100% employee-owned plus 401k with company match