Customer Service Representative

Location:

As a Customer Service Associate, you will take inbound calls to field customers concerns and questions, with a focus on processing and researching customer orders using our SAP computer system. This person may at times make outbound calls to proactively receive orders as well as complete research about the progress of an order. This person will make every effort to research and solve customer issues. Will work closely with other departments to find answers and facilitate a complete solution. The focus will be to use product knowledge, customer service tools, and acquired sales skills to effectively service each customer in a professional manner.

In particular, you will:

• Provide excellent customer service to our key accounts

• Develop knowledge and provide support for the sale of industrial, medical and specialty gases, welding supplies and related equipment to customers

• Advise customers on equipment and materials needed and procedures to follow to complete tasks they wish to perform.

• Arranges for delivery of cylinders and hard-goods.

Are you a MATCH?

• Customer service or sales experience.

• Computer skills with comprehensive knowledge of computer order entry systems.

• Excellent communication skills.

• Demonstrated problem solving abilities with a follow up to completion focus.

• Ability to work independently and under some pressure to meet deadlines.

• Ability to occasionally lift 25 - 80 lbs.,

• Ability to occassionally work overtime

PREVIOUS EXPERIENCE DESIRED:

• Sales or customer service for welding equipment and processes.

• Some experience in handling compressed gases.

Pay range: $29.00 - $32.00

Estimated application window close date: Monday May 6th, 2024

Incentive pay: This position is eligible for incentive compensation in the following program: quarterly bonus program

Employee benefits: As an Airgas associate, you will have access to a wide array of benefit plans and programs designed to encourage the well-being of you and your family. Benefits include: Medical coverage - Flexible Spending Account - Health Savings Account (if you elect the Choice HSA plan) - Dental coverage - Vision coverage - Participation in the Healthcare and/or Dependent Care Flexible Spending Accounts - Short-term and Long-term Disability - Life and accidental death and dismemberment (AD&D) insurance - Employee Assistance Program (EAP) - Pre-tax commuter transportation benefit - Tuition Assistance - 401(k) Plan (including a company match contribution) - Paid Time Off, including paid vacation, sick leave, maternity, paternity, holidays, jury duty and funeral/bereavement leave.

________________________

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

_________________________

Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

_________________________

Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

_________________________

California Privacy Notice