What are the responsibilities and job description for the Help Desk Analyst position at Aires?
Aires (www.aires.com) has been providing best-in-class relocation management services for 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.
Aires' Innovative Technologies team is creating technologies that mobilize the modern workforce. Our technology enables our customer services teams, our clients, and their employees, as well as our partners to deliver exceptional, industry-leading service.
We Have…
This exciting opportunity is in a high growth environment where you will utilize your significant technical experience to provide direct technical support to internal business customers for issue resolution and service requests reported, as well as initial incident response for data security.
Position Responsibilities
Aires' Innovative Technologies team is creating technologies that mobilize the modern workforce. Our technology enables our customer services teams, our clients, and their employees, as well as our partners to deliver exceptional, industry-leading service.
We Have…
- An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
- A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
- A financially stable organization with a history of 15%-20% organic annual growth
- A high internal promotion rate and a full benefits package including a 401K match
- Hybrid work environment
This exciting opportunity is in a high growth environment where you will utilize your significant technical experience to provide direct technical support to internal business customers for issue resolution and service requests reported, as well as initial incident response for data security.
Position Responsibilities
- Responds to incoming calls, chats and emails regarding service requests from business users.
- Documents, tracks and monitors all service request activity and communications.
- Configures and administers applications, mailboxes, calendars and distribution groups.
- Troubleshoots basic networking and system issues.
- Tracks time spent on all activities in the help desk ticketing systems.
- Updates asset inventory when software/hardware changes are required
- High School Diploma/GED required. Associate’s or Bachelor’s degree preferred
- 1-2 years of technical phone support experience
- 1-2 years of information systems experience (or similar education) preferred
- Certifications preferred: Comptia Security or a similar certification
- Excellent customer service and administrative skills
- Computer literacy with MS Office products, and ability to grasp proprietary software
- Demonstrated ability to manage multiple competing tasks
- Ability to follow policies and procedures
- Can-do attitude
- Genuine desire to help others
- Team oriented mindset, with a strong sense of care and urgency
- Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.