What are the responsibilities and job description for the Customer Service Call Center position at AIREKO?
Company Description
Since 1963 AIREKO has been an integrated construction & building-maintenance group. We Plan, Build & Service with our common “Total Compliance” operating culture and shared services, our companies have planned, built and maintained some of the leading industrial, commercial and institutional facilities throughout Puerto Rico, the Caribbean and the United States.
Job Description
The ideal candidate is experienced in placing the customer first, is highly focused on quality and detail, and is eager to understand and solve customer problems. We are looking for a team member with high integrity, who can work in and adapt to a dynamic, fast-paced environment
We Provide:
A work environment where successful candidates can develop, contribute, and grow.
- Manages order processing, from start to finish, via phone, email and e-commerce
- Collaborates with customers, sales, operations and supply chain to ensure accurate shipments and invoices
- Partners with sales representatives in processing customer needs
- Assists with all inquiries and escalations in a timely manner
- Owns the customer experience
- Drives issue resolution
- Provides timely responses
- Balances multiples priorities
- Attends to detail and ensures accuracy|
- Demonstrates empathy
- Collaborates and selflessly prioritizes team needs
- Shows flexibility to change
- Acts with integrity and transparency
- Maintains composure
- Treats others with dignity and respect
Qualifications
Qualifications:
- High school diploma or equivalent, such as GED
- 1 year of prior experience in customer service
Preferred Qualifications:
- Bachelor Degree preferred
- 2 years of prior experience in customer service
Additional Information
All your information will be kept confidential according to EEO guidelines.