What are the responsibilities and job description for the Customer Service Representative position at Aire Serv?
We are expanding and looking to add another member to our Team! Due to our rapid growth we are currently looking to bring on an additional Customer Service Representative. This top performing individual will be based out of our Front Royal location, handling all aspects of lead qualification, confirming appointments and closing out jobs as appropriate.
As well, this position will require handling incoming and outgoing calls both for sales and service. The CSR position is Tuesday - Friday 11 : 00 am - 8 : 00 pm and Saturday 8 : 00 am - 4 : 00 pm.
As CSR you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities :
- Receive incoming calls in professional and courteous manner
- Scheduling appointments
- Assigning daily work / calls to other team members
- Perform marketing and sales functions to sell additional work and earn business
- Complete work orders, return customer calls, and respond to customer complaints
- Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
- Perform other duties as needed which may include cross-training in related positions
Job Requirements :
Benefits :
We are actively interviewing for this position - Apply today and our hiring manager will follow up! NO PHONE CALLS, PLEASE
Compensation : 30,000
We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv® uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can't happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.
