What are the responsibilities and job description for the Customer Service Representative / Dispatcher position at Aire Serv of the Front Range?
Do you enjoy being thanked for your hard work? How about your birthday being celebrated? Anniversary? Just because? Well, working with Aire Serv you get all of that and more!!! We are actively interviewing for this position - Apply today and our hiring manager will follow up!
Benefits:
- Part-time flexible schedule up 30 hours per week
- Weekly Pay
- Company Paid Breakfast and Lunch Often
- Company Paid Uniforms
Pay Range: $18.00 per hour based on your experience and knowledge as a customer service representative & dispatcher.
Job Requirements:
· Minimum two years administrative experience (HVAC or home services)
· Service Titan or other dispatch software experience a must
· Strong written and verbal communication skills
· Detail-oriented with strong data entry skills
· Positive attitude and ability to work with different personalities
· Team player who can work independently
· General computer knowledge, including Microsoft Office
· Typing skills are a plus
· Be a Superstar
Specific Responsibilities:
· Receive incoming calls in a professional and courteous manner.
· Booking/scheduling appointments and dispatching technicians/installers.
· Perform marketing and sales functions to sell additional work and earn business.
· Complete work orders, return customer calls and respond to customer complaints.
· Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.
· Assigning daily work/calls to other team members.
· Perform other duties as needed which may include cross-training in related positions.
As a Customer Service Representative & Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing RESPECT and courtesy to all customers and employees. You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Please upload current resume to be considered for the position.
Salary : $18 - $23