Service Manager

• Manages and develops the Service staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective production.
• Evaluates work load and schedules service work in a way that best utilizes manpower and maximizes profits.
• Resolves customer issues and complaints to ensure customer satisfaction.
• Ability to create and manage budgets.
• Ensures that materials and equipment are ordered and dispensed for scheduled jobs. Schedules repairs for parts to ensure minimal down-time in job completion.
• Conducts research and participates in the marketing process of the department.
• Generates reports and measures of departmental operations as well as records on all inventory, tools and vehicles. Reviews reports with management.
• Instructs crews on proper use of materials and quality workmanship.
• Reviews payroll records to ensure that technicians are paid properly.
• May conduct job site surveys.
• Ensures that employees have proper tools for the job and that they are properly maintained.
• Assists the dispatching operation to ensure appropriate technician selection for type of service.
• Monitors preventive maintenance of vehicles to ensure proper operation.
• Evaluates staff to determine training requirements. Provides on-the-job training and support to employees.
• Oversees facility and equipment maintenance, ensuring that assets are protected and controlled

• Multifamily HVAC
• Single-family HVAC
• Air Filtration System
• Managing Crews
• HVAC
• Equipment Maintenance
• Scheduling
• Terminal
• Dispatching
• Preventive Maintenance
• Supervisory Experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv® uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends.  Grounded in honesty, integrity, and no surprises. Excellent customer service can’t happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.