What are the responsibilities and job description for the Customer Service Rep position at Aircraft Specialties Inc?
ASI is looking for a highly motivated and energetic Customer Service Representative. This job is fast paced and mentally demanding. Previous aircraft maintenance experience is desired but not required. Hours of operation are 7:00am to 4:00pm and flexible hours are available.
Customer Service Representative Duties:
? Attracts potential customers by answering product and service questions; suggesting information about other products and services.
? Opens customer accounts by recording account information.
? Maintains customer records by updating account information, through invoices, data entry, and bill backs
? Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
? Recommends potential products or services to management by collecting customer information and analyzing customer needs.
? Prepares product or service reports by collecting and analyzing customer information.
? Contributes to team effort by accomplishing related results as needed.
? Accesses the company's internal systems to obtain and extract order information and provide customer service management.
? Ability to communicate clearly and professionally, both verbally and in writing.
Skills/Qualifications: Attention to Detail, Customer Service, Product Knowledge, Problem Solving, Marketing, Documentation, Listening, Phone, Conflict Resolving, Analyzing Information, Multi-tasking, Teamwork, Coordination, Organization, Planning, Time Management, Reporting, Inventory Control, Equipment Maintenance, Data Entry, Dependable, Microsoft Office
Requirements:
All applicants must possess a High School Diploma as well as be able to read, write, and speak the English language. All applicants must pass a nine-panel pre-employment drug screen and alcohol breath test. Employees in this position will be subject to bi-weekly random nine panel drug and alcohol breath test as well. ASI is a drug free workplace with a zero-tolerance drug and alcohol policy, as we must comply with FAA requirements. All applicants must submit to a background check and pre-employment assessments. Applicants must be responsible and motivated individuals. Prior Military applicants are always welcome.
Starting wage for this position is based on experience and qualifications. Paid weekly.
Customer Service Representative Duties:
? Attracts potential customers by answering product and service questions; suggesting information about other products and services.
? Opens customer accounts by recording account information.
? Maintains customer records by updating account information, through invoices, data entry, and bill backs
? Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
? Recommends potential products or services to management by collecting customer information and analyzing customer needs.
? Prepares product or service reports by collecting and analyzing customer information.
? Contributes to team effort by accomplishing related results as needed.
? Accesses the company's internal systems to obtain and extract order information and provide customer service management.
? Ability to communicate clearly and professionally, both verbally and in writing.
Skills/Qualifications: Attention to Detail, Customer Service, Product Knowledge, Problem Solving, Marketing, Documentation, Listening, Phone, Conflict Resolving, Analyzing Information, Multi-tasking, Teamwork, Coordination, Organization, Planning, Time Management, Reporting, Inventory Control, Equipment Maintenance, Data Entry, Dependable, Microsoft Office
Requirements:
All applicants must possess a High School Diploma as well as be able to read, write, and speak the English language. All applicants must pass a nine-panel pre-employment drug screen and alcohol breath test. Employees in this position will be subject to bi-weekly random nine panel drug and alcohol breath test as well. ASI is a drug free workplace with a zero-tolerance drug and alcohol policy, as we must comply with FAA requirements. All applicants must submit to a background check and pre-employment assessments. Applicants must be responsible and motivated individuals. Prior Military applicants are always welcome.
Starting wage for this position is based on experience and qualifications. Paid weekly.