Senior Programs Operations Manager, Global Events (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220 countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
  
  

The Community You Will Join:

The Global Events Partnerships team is part of the Partnerships and Business Development Team. The remit of the team is to build a centralized, scalable Events Partnerships Model that deploys all of Airbnb’s efforts around our event partnerships holistically and intentionally to drive business results and create community connections.

The Difference You Will Make:

The Senior Programs Operations Manager role is responsible for supporting the partnerships leads on the management and activation of select event partnerships. This role will lead the development of program plans, design select partnership operating systems, deliver the tracking and reporting for event partnerships and support specific strategic initiatives that run across partnerships, such as scaling booking integrations with event partners. As event partnerships and pilot programs become more mature, this role will build out operations and processes to help the team deliver more with less.

A Typical Day:

• Own and champion strong operational mindedness across all Events globally.
• Own and develop the overall operating system for select partnerships. Including the creation of plans, schedules, budgets, logistics (including on-location), resources, assets, and other Event relevant needs.
• Drive consistency and accountability with cross-functional leads to deliver a series of playbooks, guidelines and roadmap for templatable / scalable assets. Detail oriented development of operational elements with XFN leads.
• Maintain timelines and deadlines associated with this development. Update at least quarterly based upon latest findings and results. As needed, provide global training
• Own delivery of all leadership and cross-functional reporting. Communicate findings and key metrics to leadership and influence teams to act on these findings and consistently achieve OKRs (objectives and key results).
  
  

Your Expertise:

• Minimum 8 years experience managing moderate sized projects/programs from initiation to launch within complex operating environments
• Strong team player with the ability to organize, prioritize, and manage internal and external teams and responsibilities simultaneously
• Excellent communication and presentation skills
• Ownership mindset with a strong ability to navigate ambiguity and drive forward growth projects
• Strong knowledge in program/portfolio management tools (Atlassian Suite, Asana, etc)
• Outstanding working knowledge of project/program management principles and techniques
• Demonstrated track record working on ambiguous and unpredictable programs and creating structure and consistency
• Strong situational awareness and critical thinking
• Ability to find innovative ways to resolve problems
• Thrives in ambiguity in a fast-paced, hyper-growth organization
  
  

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $75-$92//hr

Benefits: Medical, Dental, Vision, 401K