Senior Program Manager (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220 countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company
  
  

Airbnb’s Community Blueprint team is seeking a seasoned leader to translate insights into action and drive high-impact programs. You’ll balance strategic vision with hands-on execution, partnering with technical experts to turn complex challenges into measurable results.

In this role, you will identify and close user experience gaps, elevate the team’s visibility and influence, and align cross-functional stakeholders to deliver initiatives that enhance the host and guest experience. Success requires exceptional communication, the ability to influence senior leaders, and a track record of delivering results in fast-moving, ambiguous environments.

We’re looking for a self-starter who thrives at the intersection of strategy, execution, and collaboration—someone ready to make a lasting impact on Airbnb’s global community.

A Typical Day

• Lead complex, cross-functional programs: managing multiple priorities simultaneously while navigating ambiguity and shifting requirements in a fast-paced environment.
• Partner with executive leadership: establishing alignment, sharing progress updates, and setting clear expectations on program outcomes.
• Own and continually refine the central program plan: ensuring it evolves as the program progresses through stages and new information emerges.
• Define and implement program plans, schedules, and performance metrics: meeting executive standards for rigor and transparency.
• Build strong, trust-based relationships with key stakeholders: fostering collaboration and shared accountability across the organization.
• Proactively identify and manage risks: resolving issues swiftly and maintaining accountability for delivery timelines.
• Communicate complex program goals and messaging succinctly: tailoring information for a broad audience with varying levels of involvement.
• Develop program materials for leaders, stakeholders, and teams: bringing clarity and excitement to every communication touchpoint.
• Scale best practices across the organization: strengthening the Community Blueprint mission and enhancing overall delivery efficiency.
• Continuously refine program management processes: driving organizational maturity, consistency, and long-term impact.
  
  

Your Expertise:

• Program Management: 12 years of program management experience, with proven leadership in driving complex, data-led programs and initiatives focused on transformation and embedding lasting practices.
• Tools & Platforms: Expert-level proficiency in Airtable and Google Workspace, with superior attention to detail in execution and documentation.
• Communication: Able to deliver clear, impactful messaging that is consistent and aligned with Airbnb's tone and spirit.
• Stakeholder Management: Skilled in building trusted relationships, enabling cross-functional collaboration, and securing support for transformation initiatives.
• Governance & Risk Awareness: Ensures all activities meet governance standards, mitigate risks, and support organizational integrity.
• Data Literacy: Comfortable partnering with data and engineering teams, leveraging data-driven practices to inform strategy and decision-making.
  
  

Education: Bachelor's degree in a relevant field.

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $70-$87/hr

Benefits: Medical, Dental, Vision, 401K