What are the responsibilities and job description for the Guest Services Officer position at airasia?
Job Description Job Description Busan Gimhae International Airport Guest Services Officer AirAsia X Full time YOUR ROLE AS A : AirAsia X is seeking a dynamic and service-oriented Guest Services Officer – Busan Gimhae International Airport to be part of the best airline team in the sky! This position reports to the Station Manager. The Guest Services Officer shall maintain the highest level of safety, security, and service standards for all ground operations. YOUR RESPONSIBILITIES: Report directly to the Station Manager Maintain the highest level of safety, security, and service standards for ground operations YOUR DUTIES: Ensure smooth daily Guest Services operations at the Check-in Counter, Gate Management, and Arrival Hall, including preparation of daily operations reports Ensure staff are properly planned before the start of operations by: Updating staff on operational information Conducting briefings and de-briefings Assigning staff to designated operational areas Ensuring all required tools and equipment are sufficient and in good working order Ensure the check-in counter opens at least 4 hours prior to departure time Ensure all systems are operational prior to counter opening (e.g. conveyor, BHS, tubs, and FIDS) Monitor staff movement, discipline, and attendance; escalate issues to the superior when required React promptly to any delays and inform the Supervisor on duty to take necessary corrective actions Ensure all SOPs are implemented in accordance with the Ground Operations Manual (GOM) Comply with Airline Standards, Safety Performance requirements, applicable laws, and procedures in all locations where operations are conducted YOUR TRAITS: Friendly, mature, humble, honest, and meticulous in approach Self-starter with the ability to perform under pressure in a challenging environment Proficient in oral and written English and Bahasa Malaysia; knowledge of Korean or other local languages will be an added advantage Ability to maintain high confidentiality; tactful and discreet when dealing with people Strong interpersonal and communication skills Willing and able to work on shifts WHERE YOU’LL GO: Dispatcher to captain, ramp agent to data analyst, brand executive to CEO – these are some Dare To Dream stories of our Allstars. WHAT YOU’LL ENJOY : Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangements, and health and fitness amenities. Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities. Financial Wellbeing: Resources relating to financial wellbeing, personal skills, and career growth programmes. Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners. A unique Allstar culture like no other. AirAsia Berhad: Asia’s leading airline was established with the dream of making flying possible for everyone. Since 2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world’s best. Driven by the Dare to Dream spirit, we pride ourselves in being the region’s largest low-cost carrier, serving 24 countries and over 130 destinations. We're not confined by walls, except when we need to answer the call of nature, so all departments mingle every day. As we embrace new technology to become a digital airline, services like BIG Duty Free, BIG Pay, BIG Loyalty, Touristly, ROKKI and Xcite Inflight Entertainment will be an exciting evolution, placing us ahead of the game. Are you in? AirAsia is set to take low-cost flying to an all new high with our belief, "Now Everyone Can Fly"