Service Manager

Description

Project Management:

• Manage the scheduling of service requests to ensure timely quoting and execution.
• Oversee the daily distribution of Xoi scopes.
• Coordinate all internal startup scheduling as part of project duties.
• Monitor project budgets, including forecasting, tracking and reporting expenditures.
• Attend budget meetings capturing commission escalations and how they impact the business and overall deliverables.
• Communicate regularly with customers providing updates on ordering, scheduling, and job close-out, while capturing parts      orders for all quoted scopes.

Field Work Order/Job Completion:

• Ensure HVAC service jobs are completed to a high standard, maintaining a focus on both quality, safety and customer      satisfaction.
• Collaborate with field technicians to support job execution and address on-site needs.
• Oversee daily financial management of service projects, including independent quoted work.
• Co-manage technician schedules to ensure optimal resource allocation and productivity. While supporting technicians training and development for growth.
• Conduct job walks and crane bid walks to collect critical information for successful, profitable job execution.

Process Management:

• Lead existing processes while implementing new  workload distribution strategies. Knowledge of quality assurance and process improvement techniques ensuring cross-functional  collaboration.
• Review technical documents to ensure they are accurate and compliant with industry standards. Approving daily work      reports for accuracy.
• Streamline the purchase order approval process with appropriate cross-functional teams.

Customer Satisfaction & Industry Engagement:

• Foster and maintain strong relationships with clients, vendors and team members.
• Identify opportunities for improvements and implement best practices while ensuring compliance with company policies and customer quality standards.
• Participate in relevant manufacturer councils and industry events to stay informed about trends, innovations, and new product developments, and bring valuable insights back to the organization. 

Requirements

• Excellent organizational skills and meticulous attention to detail, with a commitment to deliver high-quality work.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to work independently and as part of a team while demonstrating strong team management skills.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively
• Excellent written and verbal communication and customer service skills.
• Ability to follow verbal and written instructions.

Education and Experience:

• Technical Degree, Bachelor's degree in Mechanical Engineering, or  HVAC Engineering or a related field experience.
• Minimum 5 years of experience in the Commercial HVAC Industry.
• Strong understanding of HVAC equipment, applications, and design principles, with the ability to convey complex information clearly.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Ability to work on construction sites and stand for extended periods of time.
• Ability to ascend and descend ladders.
• Ability to withstand different ambient conditions (e.g., heat, cold, humidity).

Salary : $110,000 - $160,000