What are the responsibilities and job description for the Project Coordinator position at Air Treatment Corporation?
Description
Air Treatment Corporation is a dynamic, collaborative work environment. We understand the expectations of high–quality customer service, therefore we actively search and promote a cohesive team that is formulated to exceed expectations. We are devoted to the growth of our employees and look to provide opportunities for advancement from within, while providing a robust benefit package to our team members.
Salary: Non-Exempt
Manager: Terri Chumbley
Location: Sacramento, CA (on-site)
Estimated Pay: $50k - $60k
Job Summary:
The Project Coordinator will plan, schedule, implement, communicate, and monitor projects as a liaison between the sales team and coordinators. This position will work to provide reliable reporting, improved metrics and forecasting and increased customer satisfaction and retention through cross-team collaboration and communication.
Duties/Responsibilities:
• Ability to manage and book customer purchase orders (PO’s) in Customer Relationship Management (CRM) system.
• Generate equipment submittals.
• Set up purchase orders and release equipment to production.
• Process stock orders and coordinate shipments/will call.
• Upload orders, acknowledgements and track effectively.
• Update costs and shipping lead times as appropriate.
• Act as a liaison between company, customers, and vendors
• Notify customer of shipped material/order and provide tracking information.
• Manage warranty claims, Return Merchandise Authorization (RMAs) and communicate to customer.
• Arrange start-up with the Service Team.
• Perform other related duties as assigned.
Requirements
Required Skills/Abilities:
• Excellent interpersonal and customer service skills.
• Ability to manage difficult customers and situations during phone conversations or in person.
• Exhibits high-level problem-solving capabilities.
• Manages and prioritizes multiple tasks.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills, transparent communication style.
• Excellent time management skills with a proven ability to meet deadlines.
• Familiar with CRM program(s) and creating heightened productivity through accuracy.
• Proficient in Microsoft Office Suite or related software.
Education and Experience:
• High School diploma or equivalent required; Associate degree is preferred.
• At least two years of experience in related disciplines (Construction/Customer Service/HVAC industry preferred)
Physical Requirements:
• Must be able to remain in a stationary position
• Computer Work
o Fine Motor Skills/Repetitive Motion: Significant typing, mouse usage, with repetitive wrist, hand and finger movements.
• Must be able to lift up to 25 pounds at times.
At Air Treatment Corporation, we are committed to growth, innovation, and excellence. As leading experts in HVAC & R solutions, we recognize that the success of our team drives the success of our company. This is echoed in our commitment to a workplace built on fairness, professionalism, and opportunity, ensuring that every team member is valued. Join our team and contribute your unique skills and perspectives to help us continue delivering industry-leading solutions.
Salary : $50,000 - $60,000