What are the responsibilities and job description for the ATSG IS TECH ANALYST position at Air Transport Services Group,Inc.?
Essential Duties and Responsibilities
* Supporting IT equipment in large corporate environment
* Desktop/laptop tech support (Mac and PC)
* Support Windows 10/11 operating systems
* Support mobile devices, printers, scanners, wireless, VPN, etc.
* IMAC Support - IT equipment Install/Move/Add/Change
* Maintain repairs, spare parts, and components
* Research and troubleshoot problems
* Maintain system configurations and documentation
* Track and resolve customer incidents and requests through the ticketing tool
* Troubleshoot and resolve hardware and software issues for Windows devices
* Backup, restoration, and migration of user data
* Smart Hands support with networking, server, and telecommunications technologies
* Printer and peripheral device support
* Inventory management of IT assets including asset auditing
* Ability to research and follow appropriate KB articles
* Ability to work on-call and other after-hours support as needed
* May provide executive user support
* Various other tasks associated with deskside services
* May need to be available to provide support at other end user locations as needed
* Other duties as assigned
Skills and Abilities
* Customer focused
* Personal accountability for results
* Detail oriented
* Strong analytical and troubleshooting skills
* Minimum of 2 years' technical experience in providing Deskside or helpdesk Support
* PC hardware repair (Dell/HP), Windows system support, OS X Support
* Software installation/troubleshooting
* Performing Tech Refresh
* Mobile device support (iOS/iPhone/iPads/Android) - excluding warranty hardware repair
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