What are the responsibilities and job description for the Repair Technician position at Air Techniques?
About Air Techniques, Inc.
Founded in 1962, Air Techniques, Inc. set out to manufacture first-rate products for the dental industry. Over 64 years later, Air Techniques has grown from a small company into a successful corporation. At our New York headquarters, we design and build two main groups of products: utility room and digital imaging products. Our products are manufactured in a vertically integrated factory where compliance with the Food and Drug Administration Good Manufacturing Practices is paired with stringent Quality Standards. In-house engineering staff designs our products for the dental market. We are proud to maintain the ISO-13485 registration certification which reinforces our pledge to quality and customer satisfaction. At Air Techniques, we have earned our reputation in the dental industry through our commitment to quality and ensuring customer satisfaction. We are proud that Air Techniques represents superior quality to dealers and dentists worldwide.
Position Description
The Repair Technician is responsible for the inspection, troubleshooting, repair, testing, and documentation of medical devices that are returned. This role performs root cause analysis to determine any reoccurring failure points or irregularities with products. The technician works closely with the Technical Returns Evaluation Manager in collaboration with Quality, Engineering, and Operations teams to support product reliability and customer satisfaction.
Essential Functions And Responsibilities
Founded in 1962, Air Techniques, Inc. set out to manufacture first-rate products for the dental industry. Over 64 years later, Air Techniques has grown from a small company into a successful corporation. At our New York headquarters, we design and build two main groups of products: utility room and digital imaging products. Our products are manufactured in a vertically integrated factory where compliance with the Food and Drug Administration Good Manufacturing Practices is paired with stringent Quality Standards. In-house engineering staff designs our products for the dental market. We are proud to maintain the ISO-13485 registration certification which reinforces our pledge to quality and customer satisfaction. At Air Techniques, we have earned our reputation in the dental industry through our commitment to quality and ensuring customer satisfaction. We are proud that Air Techniques represents superior quality to dealers and dentists worldwide.
Position Description
The Repair Technician is responsible for the inspection, troubleshooting, repair, testing, and documentation of medical devices that are returned. This role performs root cause analysis to determine any reoccurring failure points or irregularities with products. The technician works closely with the Technical Returns Evaluation Manager in collaboration with Quality, Engineering, and Operations teams to support product reliability and customer satisfaction.
Essential Functions And Responsibilities
- Diagnose product issues using schematics, work instructions, method sheets, and diagnostic tools.
- Perform repairs, replacements and functional testing on medical devices.
- Follow ESD, cleanliness and safety protocols.
- Verify device performance against specifications and acceptance criteria.
- Identify recurring issues and escalate complex failures to Technical Returns Evaluation Manager.
- Accurately document repairs, test results, and root causes in ERP system (Epicor).
- Provide feedback on repair trends, failure modes, and any issues that are found.
- Assist Technical Returns Evaluation Manager with development or revision of repair procedures and work instructions.
- Participate in Lean or continuous improvement initiatives to reduce turnaround time and defects.
- Collaborate with Quality, Engineering, Supply Chain, and Customer Support.
- Experience with RMA processes and conducting root cause analysis.
- Communicate repair status, technical findings, and part requirements clearly.
- Performs other duties as assigned.
- 2-5 years experience repairing medical devices.
- Ability to follow procedures.
- Ability to understand drawings/ schematics.
- Basic Computer Skills.
- Strong written and verbal communication skills; ability to produce clear, professional technical reports.
- Prior experience with RMA processes.
- Prior experience with conducting root cause analysis.
- Experience working in a regulated manufacturing or service environment preferred.
- Strong understanding of electronics, mechanical assemblies, and troubleshooting techniques.
- Ability to read schematics, wiring diagrams, and technical documentation.
- Proficiency with test equipment (multimeter, power supply).
- Familiarity with ERP systems, experience with Epicor is a plus.
- Electromechanical equipment repair experience or equivalent
- Able to lift up to 40lbs.
- Ability to use hand tools.
- Associate's degree in Manufacturing Technology, Mechanical Engineering Technology, Industrial Engineering, or a closely related technical discipline required.
Salary : $25 - $28