What are the responsibilities and job description for the Customer Service Representative position at Air Tech of Houston?
Looking to TRADE UP to a better opportunity? Air Tech of Houston is looking for a self-motivated individual with experience working for an HVAC or Plumbing company to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.
Why join our team
We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.
We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).
If this sounds like the perfect opportunity for you, don’t wait! Apply today!
We are an Equal Employment Opportunity Employer
Job Type Full-time
Salary $20.00-$23.00/hour
Ability to commute/relocate
Humble, TX Reliably commute or planning to relocate before starting work (Required)
Experience
Call Center or Customer Support (3-5 years required)
Work Location In person
Why join our team
We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.
- Uncapped Pay Potential
- Medical, Prescription, Dental, Vision Insurance
- Disability and Term Life Insurance
- Matching 401(k)
- On-going training & development and growth opportunities
- Paid Holidays
- Paid Time Off (PTO)
- Manage incoming calls from customers
- Schedule and manage customer estimates
- Identify and assess customers’ needs to achieve full satisfaction of work provided
- Manage customer and technician schedules
- Renew and manage maintenance agreements
- Build relationships with customers and provide top-level service and support
- Maintain accurate and detailed records of customer needs, requests, and tasks performed
- Appropriately handle and de-escalate customer complaints and concerns
- 3-5 years of HVAC or Plumbing call center or customer support experience preferred
- Experience with MS Office products preferred
- Experience with Service Titan preferred
We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).
If this sounds like the perfect opportunity for you, don’t wait! Apply today!
We are an Equal Employment Opportunity Employer
Job Type Full-time
Salary $20.00-$23.00/hour
Ability to commute/relocate
Humble, TX Reliably commute or planning to relocate before starting work (Required)
Experience
Call Center or Customer Support (3-5 years required)
Work Location In person
Salary : $20 - $23