Donor Relations Specialist

Arlington, VA (Hybrid)

Full-Time, Manager Level

$80,000 to $85,000 annually

This is not a back-office development role.

At the Air & Space Forces Aid Society, donor relationships directly translate into support for Airmen, Guardians, and their families. Every touchpoint you manage connects to real outcomes, emergency assistance, education support, and day-to-day stability for military families.

We are looking for someone who can manage relationships at scale without losing the human element.

The Air & Space Forces Aid Society is the official charity of the U.S. Air Force and U.S. Space Force.

Since 1942, we have supported military families through trusted, responsive programs grounded in accountability and service.

Today, our team of 32 operates from our headquarters in Crystal City, supporting families across more than 70 installations nationwide.

You will manage and grow a portfolio of mid-level donors giving between $500 and $2,499 annually, building consistent, thoughtful engagement that drives retention and increased giving over time.

This is a high-volume, high-touch role.

You are not just maintaining relationships, you are building a pipeline that feeds into major giving.

Donor Portfolio Management

Manage a portfolio of approximately 250 to 300 donors with consistent, personalized outreach

Execute donor touchpoints across email, phone, and campaigns

Deliver timely acknowledgments and stewardship communication

Donor Growth and Strategy

Identify donors ready to move into major giving and support handoffs

Execute upgrade strategies to increase giving and retention

Promote monthly giving and giving circle participation

Campaigns and Engagement

Support and execute targeted appeals and donor journeys

Participate in donor events and stewardship initiatives

Partner with Communications to ensure clear, consistent messaging

Data and Systems

Maintain clean, accurate donor records in CRM

Track engagement and giving trends

Use data to inform strategy and improve performance

Team Collaboration

Work closely with the Individual Giving Manager and Development team

Support broader fundraising efforts, including corporate and foundation initiatives

Contribute to a responsive, donor-centered experience across channels

You are organized, consistent, and comfortable managing a high volume of relationships without losing attention to detail.

2 years in nonprofit fundraising, donor relations, or annual giving

Experience managing donor portfolios or engagement pipelines

Strong written and verbal communication

Ability to manage multiple priorities in a fast-paced environment

High attention to detail and disciplined follow-through

Experience with CRM systems, Salesforce preferred

A donor-centered mindset with strong interpersonal skills

This role sits at the center of how we sustain and grow our mission.

You are not managing transactions. You are managing relationships that directly translate into support for Airmen, Guardians, and their families.

Every call you make, every message you send, and every interaction you manage contributes to whether a donor stays engaged, increases their giving, and continues to support the work we do.

This role is built for someone who:

• Wants ownership and follows through without constant oversight
• Can manage volume while keeping interactions personal and intentional
• Understands that consistency drives long-term results
• Is comfortable working across teams to keep donor experience strong and aligned

If you do this well, your impact will be measurable in donor retention, growth, and the strength of the pipeline that fuels everything we do.

We are committed to a workplace free from unlawful discrimination. All qualified applicants will be considered without regard to protected characteristics under applicable law.