What are the responsibilities and job description for the Install Coordinator position at Air Services Heating, Cooling, Plumbing & Electrical?
Overview
Install Coordinator
At Air Services we are a family-operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
The Installation Coordinator plays a crucial role in ensuring the seamless execution of installation services offered by Air Services. This role involves coordinating installation appointments, communicating with customers and installation technicians, managing scheduling and logistics, and overseeing the entire installation process. The Installation Coordinator serves as a pivotal point of contact for customers, technicians, and internal teams to ensure installations are completed to the satisfaction of all parties involved.
Responsibilities:
- Receive and process installation requests from customers via phone, email, or online platform.
- Schedule installation appointments.
- Completes permitting and inspection process for all company installations.
- Serve as the primary point of contact for customers, addressing their inquiries, concerns, and requests promptly and professionally.
- Communicate with installation technicians to provide them with detailed information about scheduled appointments, customer preferences, and job requirements.
- Register Equipment for warranties
- Help clients with financing when needed and process financing upon completion.
- Maintain accurate records of installation appointments, technician assignments, and customer interactions.
Qualifications:
- High school diploma or equivalent
- Previous experience in customer service, scheduling, or coordination roles.
- Strong organizational skills with the ability to multitask and manage priorities effectively.
- Excellent communication skills, both written and verbal.
- Proficiency in using scheduling and communication software.
- Problem-solving mindset and ability to handle challenging situations diplomatically.
- Attention to detail and commitment to maintaining high-quality standards.
- Ability to work independently and collaborate within a team environment
Requirements:
- To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.
Air Services is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Posted Min Pay Rate
USD $18.00/Hr.Posted Max Pay Rate
USD $24.00/Hr.Salary : $18 - $24