What are the responsibilities and job description for the HVAC Installation Success Coordinator position at Air On Demand?
Air On Demand – Cutler Bay / South Dade, FL
Where We Put Fans First – Every Time. 🍌
At Air On Demand, we don’t just install air conditioners — we create raving fans.
We are a family-owned HVAC company serving South Dade since 2002.
We are growing and looking for a high-level Installation Success Coordinator who thrives on organization, communication, and delivering an exceptional customer experience from start to finish.
This is NOT just a scheduling role.
This is the heartbeat between our customers and our install team.
You are the quarterback of the installation process.
From the moment a customer says “Yes” to a new system, you ensure:
- The project is scheduled smoothly
- Permits are handled properly
- Materials are ready
- Paperwork is flawless
- The customer feels confident and cared for
- Nothing falls through the cracks
You turn installs into 5-star experiences ⭐⭐⭐⭐⭐.
What You’ll Be Responsible For
Project Coordination
- Schedule installation dates with customers
- Coordinate install crews and job timelines
- Confirm equipment availability and materials
- Track job progress and completion
Permits & Compliance
- Obtain and track required permits
- Coordinate inspections
- Ensure paperwork is accurate and complete
Administrative Excellence
- Complete before & after job documentation
- Process invoicing and closeout paperwork
- Register equipment warranties
- Submit manufacturer rebates
- Ensure maintenance plan enrollments are completed
Inventory & Materials
- Coordinate equipment and material ordering
- Track job-specific inventory
- Communicate with vendors as needed
- Ensure install crews have everything required
Customer Concierge
- Proactive communication before, during & after installation
- Set expectations clearly
- Follow up after install to ensure satisfaction
- Help create raving fans and 5-star reviews
Experience We’re Looking For
- HVAC industry experience (strongly preferred)
- ServiceTitan experience (highly preferred)
- Permit Processing experience (highly preferred)
- Strong organizational skills
- Excellent communication skills (phone, text, email)
- Ability to juggle multiple projects at once
- Detail-oriented and process-driven
- Calm under pressure
- Positive, solutions-focused mindset
You’ll Thrive Here If…
- You believe details matter
- You enjoy serving customers
- You take pride in doing things the right way
- You want to be part of a growing, values-driven, family-oriented company
- You believe in “Fans First” culture
What We Offer
- Competitive hourly pay (based on experience), performance bonus
- Vacation - Holiday Pay & other benefits
- 401k & Health Insurance
- Supportive team environment
- Company that values integrity and doing the right thing
- Opportunity to help shape systems and processes
❤️ About Air On Demand
We’ve proudly served South Dade homeowners for over 20 years. We believe in:
✔ Doing the right thing
✔ Serving our community
✔ Supporting our team
✔ Creating raving fans
If you want more than just a job…
If you want to help build something meaningful…
We’d love to meet you.
Salary : $48,000 - $50,000