What are the responsibilities and job description for the Dispatcher/Customer Service position at Air Master Heating & Air Conditioning?
Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their satisfaction with our logistics and services. Experinace is beneificial!
Responsibilities:
- Communicate with clients to understand their home service needs and provide appropriate solutions
- Coordinate and schedule services using company software
- Assist clients with any inquiries or issues related to their home services
- Collaborate with internal teams such as managment to ensure smooth operations
- Maintain accurate records of client interactions and transactions
- Provide phone etiquette and professional customer service at all times
Requirements:
- Previous experience in customer service and satisfaction
-Complete customer satisfaction
-Maintaining a data base of customer information
-Acknowledging and handling customer complaints
-Answering customer questions about complaints, products, or services
-Handling incoming calls and emails as well as making outbound calls and emails
-Dispatching technicians
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and problem-solving skills
- Proficiency in using computer systems and software applications
We offer competitive pay and benefits packages, including health insurance, retirement plans, and paid time off. If you are a dedicated individual with excellent customer service skills and a passion for home service, we would love to hear from you. Apply now to join our team as a Customer Service Representative.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Dispatching/Customer Service: 1 year (Required)
Ability to Relocate:
- Little Rock, AR 72209: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22