HD Field Service Lead

Description

The Field Service Lead will train and develop field service technicians by providing guidance, mentorship, and performance feedback to team members by fostering a positive and collaborative team environment.

Duties/Responsibilities:

• Ensure the efficient and effective delivery of field services to meet customer needs.
• Develop and maintain service schedules and dispatch technicians to customer locations.
• Monitor service requests, prioritize tasks, and allocate resources appropriately.
• Establish and enforce quality standards for service delivery.
• Conduct regular audits and inspections to ensure service quality and adherence to company policies and procedures.
• Act as the primary point of contact for key customers.
• Address customer inquiries, concerns, and escalations promptly and professionally.
• Build and maintain strong customer relationships to enhance customer satisfaction and retention.
• Promote and enforce safety protocols and best practices in the field.
• Ensure that technicians are compliant with safety regulations and company policies.
• Investigate and report any safety incidents or violations.
• Maintain detailed records of service activities, including service reports, work orders, and customer feedback.
• Generate performance reports and metrics to track the team's effectiveness.
• Provide regular reports to senior management on field service operations.
• Performs other related duties as assigned. 

Requirements

Skills/Abilities:

• Excellent mechanical aptitude. 
• Excellent customer service skills.
• Excellent attention to detail and organization skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to work at a fast pace and under pressure.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or general education degree (GED); or two to three years of related experience and/or training; or equivalent combination of education and experience.
• Ability to learn and work within an ERP system.

Physical Requirements:

• Must be able to lift up to 15 pounds.

Our Benefits!

• #1 CULTURE!!!
• Fun, Family-Oriented Work Environment!
• Medical, Dental, and Vision benefits that begin on your 1st day of work!
• Employee Stock Ownership Plan (ESOP)
• Company Paid Life, Dependent Life, Short- & Long-Term Disability Insurance
• 10 Paid Holidays per year
• Vacation & Personal Time
• Employer HSA Contribution
• Company Paid Bereavement Time
• Company Paid Maternity and Paternity Leave
• On-site Gym

Are you an underappreciated, hard worker? Come see why AHP was voted a Nationally Certified "Great Place to Work"!

AHP is an Equal Opportunity Employer