What are the responsibilities and job description for the Hose Doctor Field Service Technician position at Air Hydro Power LLC?
Description
The Field Service Lead will train and develop field service technicians by providing guidance, mentorship, and performance feedback to team members by fostering a positive and collaborative team environment.
Duties/Responsibilities:
- Ensure the efficient and effective delivery of field services to meet customer needs.
- Develop and maintain service schedules and dispatch technicians to customer locations.
- Monitor service requests, prioritize tasks, and allocate resources appropriately.
- Establish and enforce quality standards for service delivery.
- Conduct regular audits and inspections to ensure service quality and adherence to company policies and procedures.
- Act as the primary point of contact for key customers.
- Address customer inquiries, concerns, and escalations promptly and professionally.
- Build and maintain strong customer relationships to enhance customer satisfaction and retention.
- Promote and enforce safety protocols and best practices in the field.
- Ensure that technicians are compliant with safety regulations and company policies.
- Investigate and report any safety incidents or violations.
- Maintain detailed records of service activities, including service reports, work orders, and customer feedback.
- Generate performance reports and metrics to track the team's effectiveness.
- Provide regular reports to senior management on field service operations.
- Performs other related duties as assigned.
Requirements
Skills/Abilities:
- Excellent mechanical aptitude.
- Excellent customer service skills.
- Excellent attention to detail and organization skills.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to work at a fast pace and under pressure.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- High school diploma or general education degree (GED); or two to three years of related experience and/or training; or equivalent combination of education and experience.
- Ability to learn and work within an ERP system.
Physical Requirements:
- Must be able to lift up to 15 pounds.
Our Benefits!
- #1 CULTURE!!!
- Fun, Family-Oriented Work Environment!
- Medical, Dental, and Vision benefits that begin on your 1st day of work!
- Employee Stock Ownership Plan (ESOP)
- Company Paid Life, Dependent Life, Short- & Long-Term Disability Insurance
- 10 Paid Holidays per year
- Vacation & Personal Time
- Employer HSA Contribution
- Company Paid Bereavement Time
- Company Paid Maternity and Paternity Leave
- On-site Gym
Are you an underappreciated, hard worker? Come see why AHP was voted a Nationally Certified "Great Place to Work"!
AHP is an Equal Opportunity Employer