What are the responsibilities and job description for the Operations Supervisor (SLC) position at Air General Inc.?
Job Details
Description
Air General, a third-generation, family-owned, national cargo handling company, is seeking an Operations Supervisor at our Salt Lake City International Airport (SLC) location.
Requirements include: domestic and international air cargo knowledge and experience, with a strong focus on customer service. Must be able to work independently and as part of a team.
If you are interested in a career with an industry leader that promotes a diverse and inclusive culture, one where employees feel valued and respected, and are encouraged to contribute their unique perspectives, please consider joining us!
Essential Job Functions
Benefits Offered
Our Story - Air General | Cargo Handling
Description
Air General, a third-generation, family-owned, national cargo handling company, is seeking an Operations Supervisor at our Salt Lake City International Airport (SLC) location.
Requirements include: domestic and international air cargo knowledge and experience, with a strong focus on customer service. Must be able to work independently and as part of a team.
If you are interested in a career with an industry leader that promotes a diverse and inclusive culture, one where employees feel valued and respected, and are encouraged to contribute their unique perspectives, please consider joining us!
Essential Job Functions
- Organize, coordinate, and control all domestic contract handling services on behalf of the customer, in a safe and efficient manner.
- Coordinate and develop objectives and procedures to enhance the domestic cargo operation and promote the use of international flights.
- Implement procedures designed to meet all customer targets and service requirements.
- Ensure that handling services do not adversely affect the safe and punctual operation of the customer’s domestic flight services.
- Ensure all necessary training standards are achieved or exceeded.
- Oversee comprehensive training plans for all employees.
- Initiate directives and procedures, which will enhance service levels to the customer.
- Meet regularly with other managers and supervisors to establish constant feedback and action plan for any improvements in service handling.
- Take prompt corrective actions where service levels are not met.
- Take the appropriate disciplinary action for breaches of safety, security, violations of company rules or service matters.
- Administer the company rules of conduct in a fair and just manner.
- Ensure all incidents or service complaints are fully investigated. Provide full and concise written reports.
- Ensure all recommendations for service improvements are implemented.
- Establish a protocol for the handling of employee and administrative matters with the objective of obtaining maximum effective employee performance.
- Maintain and promote complete integrity of the domestic cargo and mail handling operation.
- Develop responsible routines with customers and subordinates for handling services planning, control and feedback with particular emphasis on good communications with all parties and with the customer.
- Adhere to all FAA, Airport, and Air General safety and security procedures, and immediately rectify any discrepancies.
- Perform any other duties as directed by the customer or Station Manager.
- High school diploma or GED required - advanced degree preferred.
- Must be able to obtain a valid airport SIDA badge.
- Must be at least 18 years of age.
- Must have a valid and unexpired US Driver’s license.
- Must be able to lift up to 70 lbs.
- Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs.
- Must be able to clearly understand and communicate in English when performing essential job functions.
- Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens.
- Be available to work varied shifts, including nights, weekends, and holidays.
- Ability to handle stress in a fast-paced, high-noise environment, and meet deadlines.
- Some travel may be required for airline specific training.
Benefits Offered
- Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts, etc.
- Paid Time Off and Sick Time
- Paid Parental Leave
- 401(k) Retirement Plan and Roth after 6 months, company match after 1 year
- Life Insurance
- Tuition Scholarship Program
- Company Emergency Loan Program
- Earned Wage Access - offered through Tapcheck
- Tuition Reimbursement
- Employee Assistance Program (EAP)
Our Story - Air General | Cargo Handling