Airline Training Specialist (United)

Job Details

Description

Air General, a third-generation, family-owned, national cargo handling company, is seeking an Airline Training Specialist who is responsible for developing, implementing, and overseeing training programs that ensure operational excellence, regulatory compliance, and safety across all cargo airline operations. This role supports United cargo handling, warehouse, and customer service teams by delivering effective training aligned with standards and company operational goals. You’ll lead engaging learning experiences that build confidence, operational expertise, and a commitment to exceptional customer service. Through coaching, mentoring, and travel across the operation, you’ll help shape how we serve customers and support one another.

This role can be based remotely, but traveling to our home office in Portsmouth, NH and various airport stations is required. If you are interested in a career with an industry leader that promotes a diverse and inclusive culture, one where employees feel valued and respected, and are encouraged to contribute their unique perspectives, please consider joining us!

Job Responsibilities

• Knowledge and experience of the UA cargo account, platforms, and UC360. Previously holding and/or ability to be certified is preferred.
• Successful completion of UC360 Cargo Initial Basics - Quickpak - Mail course.
• Must complete airline training TTT courses and certifications.
• Demonstrate excellent communication skills, both verbal and written, as demonstrated in training presentations, written manuals, and on-the-job training.
• Communicate clearly and empathetically to create a welcoming learning environment.
• Model exceptional customer service in every interaction, reinforcing the values of care and professionalism that define our culture.
• Design, develop, and maintain training programs for cargo operations.
• Maintain training records and qualification tracking in accordance with airline and Air General requirements.
• Prepare for and support internal and external audits related to training and compliance.
• Conduct classroom, virtual, and on-the-job training for new hires and recurrent employees.
• Coordinate recurrent and remedial training based on performance trends and operational risk.
• Certify and monitor qualified instructors and subject matter experts.
• Evaluate training effectiveness through assessments, audits, and operational performance metrics.
• Identify training gaps based on safety reports, incidents, and operational data.
• Implement continuous improvement initiatives to enhance training quality and operational outcomes.
• Collaborate with Home Office and Regional teams to align training with business objectives.
• Build and maintain training forms, along with any class preparation, to ensure the success of the training classes and on-the-job training.
• Working with the Home Office training team, manage the airline training matrix (for required airlines) for suggested and required training opportunities.
  
  

Requirements

• Must be at least 18 years of age
• High School Diploma/GED Required - College Degree Preferred
• 3-5 years of proven instructor/teaching skills
• 3-5 years of airline air cargo experience
• Knowledge of air cargo operations
• Knowledge of airline cargo operating systems
• Must be able to obtain a valid airport SIDA badge
• Must have a valid and unexpired US Driver’s license
• Must be able to lift up to 70 lbs.
  
  

Other Skills And Abilities

• Excellent verbal and written communication skills
• Strong presentation skills
• Proficiency in MS Office, Google, and other related building software
• Must be able to clearly understand and communicate in English when performing essential job functions
• Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens
• Ability and willingness to be able to travel extensively to accommodate station needs and availability
  
  

Compensation - This is a salary/exempt role. The salary will be based on current market conditions and commensurate with candidate experience. Candidates are encouraged to communicate their expectations during the recruiting and selection process.

Benefits Offered

• Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts, etc.
• Paid Time Off and Sick Time
• Paid Parental Leave
• 401(k) Retirement Plan and Roth after 6 months, company match after 1 year
• Life Insurance
• Tuition Scholarship Program
• Company Emergency Loan Program
• Earned Wage Access - offered through Tapcheck
• Tuition Reimbursement
• Employee Assistance Program (EAP)
  
  

Air General is a third-generation, family-owned, nationwide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. If you'd like to learn more about Air General please visit the link and explore our videos!

https://www.airgeneral.com/ourstory