What are the responsibilities and job description for the Account Manager position at Air Freshener Marketing?
WHY THIS ROLE MATTERS
Air Freshener Marketing is one of the fastest-growing businesses in the Confluent Holdings portfolio, serving 400 B2B car wash customers with ~25% year-over-year growth. The Account Manager owns the existing customer base - protecting recurring revenue and driving expansion across four product lines.
ABOUT THE ROLE
You'll be the primary day-to-day contact for an assigned portfolio of B2B customers, managing customized orders from quote through delivery - including artwork coordination, overseas vendor management, and 90 day lead times. You'll also pursue cross-sell/upsell opportunities and contribute to pipeline growth through inside sales activity.
WHAT YOU'LL DO
- Own a customer portfolio ranging from single-location car washes to 100 unit chains ($10K–$100K annual value).
- Manage the full order lifecycle: intake, artwork, quoting, order entry, vendor coordination, and post-delivery follow-up.
- Identify and execute cross-sell/upsell opportunities; develop and track account expansion plans.
- Maintain accurate records in CRM, ERP, and order management systems; resolve issues with urgency.
- Coordinate with warehouse on fulfillment and freight; partner with leadership on customer feedback and product opportunities.
WHAT WE'RE LOOKING FOR
- 2–5 years of B2B account management, inside sales, or customer success experience.
- Background with customized products and extended lead times (packaging, branded merch, private-label) strongly preferred.
- Relationship-first mindset - trusted partner, not order processor; overseas vendor experience a plus.
- Commercially sharp: spots cross-sell opportunities in everyday customer conversations.
- Operationally resilient, detail-oriented, and quick to learn CRM/ERP tools; proficient in Microsoft Office.
- High school diploma required; Associate's/Bachelor's preferred but not required.
Salary : $10,000 - $100,000