Office Manager

Overview:

Seeking an experienced Office Manager to oversee all office administration and the Dispatch/Service Coordination team for our residential HVAC brand. This position is also responsible for assisting with the implementation and optimization of ServiceTitan software modules for accounts payable, accounts receivable, and payroll functions.

Key Responsibilities:

• Supervise daily office operations, provide support to staff, and ensure smooth administrative processes.
• Manage, mentor, and oversee the performance of dispatch and service coordination personnel, ensuring effective job scheduling and customer communication.
• Coordinate the training, scheduling, and workflow of dispatchers to meet customer service goals and operational needs.
• Assist with the implementation and continued optimization of ServiceTitan for accounts payable, accounts receivable, and payroll processes.
• Partner with finance and leadership teams to ensure accurate data entry and compliance in all ServiceTitan financial modules.
• Prepare and maintain key reports related to office activities, service efficiency, and financial transactions.
• Support onboarding and training of administrative and dispatch staff, ensuring adherence to company processes.
• Ensure compliance with company, industry, and safety policies throughout office and service coordination operations.

Minimum Qualifications:

• Experience as an office manager, team supervisor, or similar role in an HVAC or residential services environment.
• Proven leadership skills managing office and dispatch/coordination staff.
• Familiarity with business management systems; experience with ServiceTitan implementation or operation is highly preferred.
• Strong organizational, communication, and time management skills.
• Ability to work independently in a dynamic, fast-paced setting.

Preferred Experience:

• Experience supporting accounts payable, accounts receivable, or payroll functions in a service business setting.
• Direct experience with ServiceTitan or similar SaaS business platforms.
• Background in residential HVAC, plumbing, or related industries.

Equal Employment Opportunity Statement:

Air Flow is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity.

Job Type: Full-time

Pay: $ $29.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $29