What are the responsibilities and job description for the Front Desk Customer Service Representative position at Air Filter Supply?
JOB OVERVIEW
Orange County’s leading HVAC filter distributor is looking for a friendly, hard-working individual to work at the front desk in the office. This is a full-time position that will require the ideal candidate to possess a customer service mindset and keep a positive attitude during all interactions with customers and coworkers. The ideal candidate will need to be able to keep up with a fast-paced work environment, multitask, work well with a team, and possess strong problem-solving skills.
DUTIES AND RESPONSIBILITIES
- Greet walk-in customers with a friendly attitude
- Assist customers with questions pertaining to the company, products and account details
- Enter quotes and orders requested in person, over the phone, and via email
- Manage a company email
- Answer phones, solve customer concerns and/or direct phone calls to the appropriate employee
- Maintain an organized workspace
- Learn and manage two different software programs at minimum
SKILLS AND QUALIFICATIONS
- Customer service experience is preferred but not required
- Must have reliable transportation
- Must be able to commit to a full-time schedule during the company business hours of Monday – Friday, 6:30 am – 5:00 pm, with the specific schedule to be arranged at time of hiring
- Possess and maintain professional email etiquette
- Have a minimum of a basic understanding of computer functions
- Be able to take direction from superiors and coworkers
- Work well in a team setting
COMPANY PERKS
- Health, dental & vision benefits
- 401(k) available
- Paid time off
- Holiday pay
- Overtime welcome
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $20