Counter & Inside Sales Representative

Position Summary

The Counter & Inside Sales Representative is responsible for managing customer accounts, providing product information, and processing orders. This role involves building and maintaining strong customer relationships, supporting outside sales efforts, and engaging in outbound call activity to achieve sales targets. This position is ideal for someone who thrives in a fast-paced sales environment, enjoys problem-solving, and is passionate about delivering exceptional customer experiences.

Essential Responsibilities

• Customer Service: Provide excellent customer service by responding to inquiries, solving customer problems, and offering product recommendations.
• Order Processing: Process customer orders accurately and efficiently and ensure timely delivery of products.
• Sales Support: Support outside sales representatives by preparing quotes, following up on leads, and maintaining customer records.
• Product Knowledge: Maintain a deep understanding of HVAC products, including features, benefits, and applications.
• Relationship Building: Develop and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
• Sales Targets: Engage in outbound phone and email communications to drive profitable sales growth, meet or exceed sales targets, and contribute to the overall sales goals of the company.
• Account Growth: Proactively grow revenue within assigned accounts by identifying customer needs, promoting relevant HVAC products and solutions, and building strong relationships.
• New Account Development: Actively prospect and qualify new business opportunities to expand the customer base and increase market share.
• Reporting: Maintain accurate sales records, prepare regular reports on sales activities, and update the CRM system.
• Other duties as assigned.
  
  

Qualifications

Minimum Education: High school diploma or equivalent; bachelor’s degree in business, marketing, or a related field is preferred, not required.

Minimum Experience: Previous experience in inside sales, customer service, or HVAC distribution is highly desirable.

Skills And Competencies

• Strong communication and interpersonal skills
• Excellent customer service skills
• Ability to multi-task and manage time effectively
• Proficiency using CRM software and Microsoft Office Suite
• Strong organizational skills and attention to detail
• Knowledge of HVAC system and products is an advantage
  
  

Job Training

• Product Updates
• New Product Introduction
• Company Specific Training
• Required Safety Training
  
  

Safety Summary

Working Conditions:

Work is normally performed in an office or warehouse environment with limited exposure to physical risk. Regular working hours with occasional overtime are associated with this position.

Working Conditions

Work is normally performed in an office or warehouse environment with limited exposure to physical risk. The warehouse environment may be subject to temperature fluctuations and exposure to dust or packaging materials, and appropriate personal protective equipment (PPE) may be required.

Physical Requirements

• Speaking, listening, writing, and typing
• Sitting and standing for long periods of time
• Walking on concrete surfaces
• Bending, squatting, reaching, lifting, and carrying up to 25 pounds
• Climbing stairs and ladders occasionally