Service Coordinator / Administrator

• Partner closely with the Area Service Leader to manage the administrative, operational, and financial needs of the Service department.
• Serve as a resource to the Area Service Leader for understanding and prioritizing the business and financial responsibilities of the department.
• Coordinate service resources and provide administrative support for a growing team of Service Technicians.
• Assist with technician scheduling, service priorities, customer needs, and daily service activities.
• Monitor service work to ensure completed work orders and supporting documentation are accurate and ready for billing.
• Assist with customer billing and invoicing and follow up on outstanding items that could delay billing or month-end close.
• Track and review service revenue, costs, billing, invoices, and other financial information related to department performance.
• Support month-end close by identifying outstanding work orders, billing items, costs, documentation, and other financial priorities that need to be completed.
• Work with the Area Service Leader to establish priorities leading into month-end and ensure outstanding items are followed through to completion.
• Review financial and operational information for accuracy and identify discrepancies, missing information, or items requiring additional attention.
• Maintain spreadsheets, reports, and other tracking tools used to provide visibility into the financial and operational performance of the Service department.
• Help connect daily service activity with its impact on billing, revenue, costs, and overall department performance.
• Maintain accurate service records, work orders, customer documentation, and operational information.
• Work independently to identify administrative and financial priorities without requiring constant direction.
• Provide consistent follow-up with technicians, customers, vendors, leadership, and internal departments to keep service and financial items moving forward.
• Work within ERP and service management systems to maintain accurate operational and financial information.
• Support upcoming software, platform, and process changes within the Service department.
• Assist with system and platform conversions as needed.
• Remain flexible and adaptable as responsibilities and processes evolve during periods of operational change.
• Provide additional administrative, operational, and financial support to the Service department as needed.

• 5 years of experience in service coordination, service administration, operations administration, or a similar role.
• Previous experience supporting the financial or business side of a service-based operation.
• Strong business and financial acumen with an understanding of billing, invoicing, revenue, costs, work orders, and month-end processes.
• Ability to review financial and operational information, recognize discrepancies, and understand what needs to be prioritized.
• Experience helping prepare a department or business unit for month-end close is strongly preferred.
• Ability to understand how completed service work, documentation, billing, costs, and revenue connect to overall department performance.
• Ability to independently manage financial and administrative priorities and consistently follow through to completion.
• Previous experience working in a service or field-service environment preferred.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Must demonstrate excellent communication skills and the ability to partner effectively with both field and office employees.
• Patient and collaborative with the ability to work alongside a field-focused leader and provide support on administrative and financial processes.
• Proficiency with Microsoft Office, including Excel.
• Experience with ERP, service management, accounting, or similar business software.
• Previous experience with software, ERP, or platform conversions is preferred.
• Must be comfortable working through changing business processes, systems, and priorities.
• College degree is not required. Relevant workplace experience will be the primary consideration.

• Health & Wellness – Medical, dental, vision, health savings account, pet insurance, critical illness/accident, and life insurance coverage to support your well-being.
• Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.
• Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
• Professional Development – Ongoing training opportunities and support for continuing education.

Salary : $70,000 - $80,000