HVAC Inside Counter Sales

Job Title: HVAC Inside Counter Sales
Job Location: Pasco WA
Pay Rate: $28-31/hr plus commission
Operating Company: Dorse & Company
FLSA Status: Non-Exempt 

About:

Dorse & Company – A member of the AIR Control Concepts family. 
As an HVAC distributor for the Pacific Northwest, we approach each project by learning as much as we can about our customers’ needs. Then, we apply decades of HVAC supplier experience, lean on our specialized teams for expertise and create the right solution. Service doesn’t stop at the sale. Shipment tracking, follow-up and jobsite delivery are standard procedures in a job well done by Dorse.

Bob Dorse started Dorse and Company in 1965 as a manufacturer’s distributor of HVAC products and one of the “original” Greenheck representatives. In 1995, after 30 years of service, Bob Dorse sold the company to Will Leahy and Fred Ford. In 2011, Will Leahy became the sole owner of Dorse, where he continues to cultivate the core values that make it a special place to work and do business today. 

With 300 years of collective HVAC experience, the Dorse team has a deep understanding of the commercial HVAC industry that is unmatched in our market. 

Check out our website: About - Dorse & Company - HVAC Distributor

Job Description:
The HVAC Inside Counter Sales role is responsible for delivering responsive customer support on commodity products and driving sales of both commodity and warehouse inventory items.

Duties and Responsibilities:

• Respond promptly and professionally to inbound customer phone calls.
• Support the Account Management team by assisting with customer inquiries and requests as needed.
• Process customer orders received via phone, email, and in-person walk-ins.
• Monitor shipment status, track orders, and communicate updates to customers upon request.
• Assist customers with warranty claims and freight-related issues.
• Coordinate deliveries for customer projects to ensure timely fulfillment.
• Support warehouse operations by assisting with order picking when required.
• Accurately enter sales orders into the accounting system.
• Review and maintain open orders on a weekly basis to ensure accuracy and closure.
• Process customer returns and issue corresponding credits.
• Prepare and process outbound UPS shipments.

Experience and Requirements:

• High School diploma or equivalent required; education or experience in the HVAC industry preferred.
• Minimum of 1 year of B2B or B2C sales experience, including direct warehouse sales experience.
• Ability to work independently with minimal supervision while maintaining accountability.
• Strong verbal and written communication skills for phone, email, and in-person interactions.
• Proven experience working in a fast-paced, high-volume environment.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Demonstrated customer service experience with a solutions-oriented mindset.
• HVAC product knowledge preferred.
• Prior HVAC warehouse experience preferred.
• Experience using Oracle software is a plus.

Benefits:
We offer a competitive and comprehensive benefits package, including:

• 401(k) with employer match (immediate vesting)
• Medical – HDHP & PPO options, Dental and Vision
• HSA with employer matching contributions
• FSA & Limited FSA
• Employer Paid Life/AD&D Insurance
• Voluntary Life Insurance Plans
• Paid Family Leave
• PTO
• Paid Company Holidays – 10 Days
• Employer Paid Short-term Disability
• Long-term Disability
• Referral Bonus Opportunities
• Other voluntary fringe benefits

AIR Control Concepts and Dorse & Company are Equal Opportunity Employers.

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