Senior Service Technician

Job Summary:

We are seeking a highly skilled and experienced Senior HVAC Service Technician to lead our team in delivering top-quality heating, ventilation, and air conditioning services. In this role, you will manage complex installations, perform advanced diagnostics and repairs, and mentor junior technicians. You will also act as a key customer liaison, ensuring satisfaction through exceptional service and expertise.

Key Responsibilities:

• Perform advanced troubleshooting, diagnostics, and repairs on HVAC systems, including specialized and high-efficiency units.
• Lead and supervise the work of junior and mid-level technicians, providing guidance and ensuring adherence to quality standards.
• Oversee large-scale installation and maintenance projects, ensuring timely completion and compliance with customer specifications.
• Conduct comprehensive system inspections, preventative maintenance, and performance optimization.
• Collaborate with customers to recommend tailored solutions, upgrades, and energy-efficient options.
• Train and mentor team members, fostering professional growth and maintaining a high-performing team.
• Ensure all work complies with local codes, safety regulations, and company policies.
• Prepare and review detailed service reports, ensuring accuracy and thoroughness.
• Respond to high-priority and emergency service calls, providing quick and effective resolutions.
• Stay up-to-date on industry trends, technologies, and certifications to maintain technical expertise.
• Represent the company professionally and maintain strong customer relationships.

Qualifications:

• High school diploma or equivalent; technical certification or HVAC license required.
• Minimum of 5-7 years of experience in HVAC service, with demonstrated expertise in advanced diagnostics, repairs, and installations.
• Strong leadership and team management skills.
• EPA Section 608 Certification (Universal) and other relevant certifications (e.g., NATE certification) preferred.
• Extensive knowledge of HVAC systems, tools, and safety protocols.
• Excellent problem-solving, organizational, and customer service skills.
• Proficient in using diagnostic tools, software, and equipment.
• Valid driver’s license and clean driving record.

Physical Requirements:

• Ability to lift up to 75 pounds and perform physical tasks such as standing, kneeling, or climbing for extended periods.
• Comfortable working in various conditions, including confined spaces and outdoor environments.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Company-provided vehicle, tools, and uniforms.
• Ongoing training and professional development opportunities.
• Paid time off and holidays.

 Responsibilities of a Senior HVAC Service Technician:

1. Advanced Diagnostics and Troubleshooting:
   • Lead efforts to diagnose and resolve the most complex HVAC system issues, including electrical, mechanical, and airflow-related problems.
   • Use advanced diagnostic tools and software to pinpoint system inefficiencies or failures.
2. Supervision and Leadership:
   • Oversee and direct the work of junior and mid-level technicians, providing guidance and ensuring quality standards are met.
   • Serve as a point of escalation for challenging technical issues and customer concerns.
3. Project Management:
   • Plan and execute large-scale installation, repair, or maintenance projects, coordinating resources, schedules, and team assignments.
   • Ensure projects are completed on time, within budget, and according to customer specifications.
4. Technical Expertise:
   • Perform complex repairs and installations, including high-efficiency and specialized HVAC systems such as geothermal or variable refrigerant flow (VRF) systems.
   • Conduct system upgrades and retrofits to improve performance and compliance with regulatory standards.
5. Customer Interaction and Satisfaction:
   • Build strong relationships with customers by providing expert advice, clear communication, and tailored solutions.
   • Address customer complaints or concerns professionally and ensure satisfaction with services provided.
6. Training and Mentorship:
   • Train, mentor, and evaluate junior technicians, fostering their professional growth and technical expertise.
   • Conduct on-the-job training sessions and lead workshops to introduce new tools, techniques, or equipment.
7. Compliance and Safety Oversight:
   • Ensure all work complies with local codes, safety regulations, and environmental standards.
   • Conduct safety inspections of tools, equipment, and job sites, promoting a culture of safety within the team.
8. System Design Consultation:
   • Collaborate with customers, engineers, and sales teams to design customized HVAC systems that meet specific needs.
   • Provide recommendations for energy-efficient and cost-effective system upgrades.
9. Documentation and Reporting:
   • Prepare detailed service reports, project updates, and customer communication records.
   • Review and approve reports submitted by junior technicians for accuracy and completeness.
10. Sales Support and Consultation:
    • Identify and recommend opportunities for system enhancements, new installations, or service agreements.
    • Provide technical expertise during customer consultations to support sales efforts.
11. Emergency and Critical Response:
    • Take charge of emergency service calls and high-priority repairs, ensuring quick and effective resolution.
    • Develop response protocols for urgent issues and communicate them to the team.
12. Continuous Improvement and Learning:
    • Stay current with industry advancements, emerging technologies, and updated safety regulations.
    • Pursue certifications and advanced training to maintain a competitive edge in the field.
13. Team and Resource Management:
    • Assign tasks, monitor progress, and ensure efficient use of tools, materials, and workforce.
    • Evaluate team performance and provide constructive feedback to enhance productivity and morale.
14. Quality Assurance:
    • Conduct final inspections on installations and repairs to ensure work meets company standards and customer expectations.
    • Develop and enforce quality control protocols for all projects.