What are the responsibilities and job description for the Dispatcher/CSR position at Air Conditioning Specialist, INC?
Tri-City Air Conditioning – Johnson City, TN
Pay: $18.00–$20.00 per hour
Job Type: Full-Time | In-Person
Tri-City Air Conditioning is looking for an experienced, dependable Customer Service Representative / Service Administrator to join our team in Johnson City, TN.
This position plays an important role in supporting our customers, service technicians, and daily operations. We need someone who can confidently handle customer calls while also staying on top of service follow-up, parts ordering, repair estimates, inventory, warranties, and administrative tasks.
The right person will be highly organized, comfortable working in a fast-paced HVAC environment, and able to manage multiple priorities without letting details fall through the cracks.
What You'll Do
Customer Service & Scheduling
Answer incoming customer calls professionally and efficiently
Respond to customer questions and service inquiries
Schedule and book HVAC service appointments
Assist with booking additional appointments recommended by technicians
Follow up with customers regarding recommended repairs and service needs
Communicate with customers regarding appointment times, technician arrivals, delays, and schedule changes
Provide excellent customer service, even during high-volume or stressful situations
Service & Repair Administration
Review and monitor parts-related emails and requests
Prepare and assist with repair estimates
Follow up with customers regarding outstanding repair estimates and recommended work
Assist technicians and management with parts and repair-related needs
Complete transfer requests and pull necessary parts for technicians
Request and monitor the return of unused equipment or parts that were ordered
Parts, Purchasing & Inventory
Order parts and materials for the warehouse and service department
Order equipment and materials needed for installation jobs
Enter purchase orders for parts ordered and inbound equipment
Assist with plumbing repair quotes and parts ordering as needed
Help manage inventory, including:
Cycle counts
Quarterly inventory counts
Stock management
Parts replenishment
Replenish technician truck stock and pull parts for technicians as needed
Warranty Administration
Handle the warranty process for repairs
Verify warranty coverage
Order warranty parts
File and process warranty claims
Track applicable parts and labor warranties
Maintain accurate warranty documentation and follow-up
Additional Support
Assist with fleet management as needed
Maintain accurate customer, job, parts, and service information
Coordinate with technicians, management, warehouse, and other departments
Help keep service operations organized and moving efficiently throughout the day
What We're Looking For
HVAC, plumbing, or home-service industry experience strongly preferred
ServiceTitan experience is a PLUS
Previous experience with parts ordering, purchase orders, inventory, or warranty processing is highly preferred
Experience handling a busy multi-line phone environment
Strong computer and data-entry skills
Excellent organizational skills and attention to detail
Strong verbal and written communication
Ability to manage multiple responsibilities and changing priorities
Comfortable communicating with customers regarding repairs, estimates, and scheduling
Dependable attendance and stable work history
Ability to work effectively with technicians and office staff
Professional and solutions-focused when dealing with customers
Pay
$18.00–$20.00 per hour, based on experience.
Who Will Be Successful in This Role?
This isn't a position where you'll only be answering phones. We're looking for someone who can be the administrative backbone of the service department.
You'll be communicating with customers, supporting technicians, following up on repairs, ordering parts, processing purchase orders, assisting with inventory, handling warranties, and helping make sure nothing gets missed.
Someone with previous HVAC or plumbing office experience who knows ServiceTitan and has handled parts, warranties, or service coordination would be an especially strong fit.
If you're organized, dependable, customer-focused, and thrive in a busy service environment, we'd like to hear from you.
Apply today to join Tri-City Air Conditioning in Johnson City, TN.
Salary : $18 - $20